BrandsMart USAReviews of brandsmartusa.com

Worst customer service experience ever!!!! Two years ago, I bought a Sealy brand mattress and a few months ago it started having significant sagging areas in the middle. I requested an inspection from the company. It took them two months to schedule. When they finally arrived for the evaluation, the person had horrible customer service manners. He treated me like if he was doing me a favor, ignored all my questions, barely spoke and made me feel extremely uncomfortable. He didn’t get near the mattress nor touched it; he only took a few pictures from a distance. A week later they gave me the results of the evaluation. They told me that my mattress wasn’t sinking enough to be covered by the warranty. Warranty covers if it sags 3 inches or more, and that was not my situation. I wonder how they were able to determine that with a few pictures from a distance. Stay away from this store…..it is clear that to them, the customers NEVER come first!!!!

I ordered through hello tech project 3 unit pioneer XDJ-XZ, to date I paid 1800€, I have not received the refund and I have not received the goods. Shipping in Italy. I can't talk to them

Took my order and payment for an item that showed in stock. When it hadn't shipped after three weeks, I contacted them to ask why it hadn't shipped. I was told they were "waiting for it to come in" and that they had no ETA. Several days later, they cancelled the order and issued a refund. So they basically kept my money for a month and gave me nothing. At best, this is a terrible retailer who can't manager either basic inventory control or timely notification to customers when there is an inventory issue affecting their order. At worst, Brandsmart is a fraudulent company taking short-term loans at the expense of trusting customers. Never again will I do business with this sham of a company.

I place an online order and it was cancel. I spoke to a rep and was told to place another order and the second one was cancel too.. Now I need to wait for them to place my money in the account $1,5000 dollars. Now they told I was ok to place the order. But after all the hassle I rather go to Best Buy at least there they hired people with a high diploma.

Buyers beware! During Black Friday, I ordered online a Samsung refrigerator that they promised would be delivered by December because the sake was tagged as “ end of the year clearance” as of today I have not received the refrigerator . Every time I called Brandsmart to inquire about the status of my refrigerator delivery I was given the run around and told flat out lies. First, they told me my refrigerator is will be delivered in a week. Then they told me the refrigerator is out for delivery, but It never came . I called them the next day , they said the truck from the delivery company broke down (12-11-2023) I couldn’t go out to work or make no many that day waiting on brandsmart at home for schedule delivery . And then they tried to convince me to choose a different refrigerator at a lower standard . Why would I do that when I clearly chose the refrigerator I wanted already paid for it! And I already missed out on other company Black Friday sales because I choose brandsmart. This leads me to believe that Brandsmart is selling products that they do not have in stock . Or that they had my refrigerator but decided to sell it to someone else. Either way, this entire process has been very disappointing and frustrating. Because I have paid interest on my credit cards since November 6 that brandsmart took my money for an item they don’t have . And to add insult to injury, their customer service reps are very rude and impatient with customers like me that have spent good money and has waiting for 2 months for the item I purchased to be delivered. My fund was abruptly refunded without my knowledge eventually and I had to go to Best Buy to find the same refrigerator at double the price!!! Save yourself the time and the headache buy, go directly to Best Buy to get your electronic needs because Brandsmart will leave you hanging for two months and then give you attitude when you try to follow up on the item you purchased months ago that you never received. I will post this all over internet because I felt used by brandsmart and the rude web team.

I order a product,it was defective tried to connect for customer service with is useless,due to IF YOU GET THOUGH,THEY PUT ON HOLD THEN AFTER WAITING A PERIOD OF TIME THEY DISCONNECTED YOU....WILL DEFINITELY BLACK BALL WITH EVERY PERSON I COME ACROSS

Compre una Staked Washer-Dryer en la tienda de Palmeto en Miami. La experiencia fue desastrosa. Les indique que enviaran la maquina a mi direccion en Brickell con un vehiculo menor a 13 pies de altura porque no cabe en el parking del edificio. Pues bien, enviaron TRES (3) VECES la maquina y los choferes NO ENTREGARON aduciendo, con razon, que el vehiculo no entraba. Si se les informó todas las veces que enviaran un vehiculo mas pequeno, COMO ES POSIBLE QUE HAYAN ENVIADO EL MISMO TIPO DE VEHICULO, sin tomar en cuenta la información suministrada. Un verdadero desastre y falta de respeto al cliente

Just wanted to say what a great service I received from Chris and Gilbert. I was a little disappointed that they were not able to deliver the new fridge the night before. But Chris really flipped my experience a full 180 degree. He called me early in the morning apologized to me and went out of his way to make my delivery happen the following morning. Within an hour I had the driver pulled up my drive way and got to work building the refrigerator. In 30 mins I was signing the delivery confirmation and everything was perfect. Thanks again guys!