Customer Support Need Improvement
I placed an order with BrandPush and provided a fully working link to my landing page. Days later, I received a vague message claiming that the link “does not seem to work” — despite it being live and publicly accessible 24/7. That’s like saying “facebook.com doesn’t work.” It shows a serious lack of attention or technical understanding on their part. I tried following up, but received no real response for over 48 hours. Just silence. The order remained stuck in “Issue - Contact Support,” leaving me without any resolution or explanation. If you’re considering using their service, be aware that support is extremely slow and unresponsive — a dealbreaker for any professional or business that relies on timely delivery and basic communication. I genuinely wanted to like BrandPush, but this has been a frustrating waste of time. I hope they improve their support and customer service in the future. Edit: BrandPush support finally responded after 2 days. Order placed: March 31 Work delivered: April 6 Note: Not all press releases are indexed yet.
By Asep A.
Response from Brand Push· Apr 6, 2025
Hey Asep, thanks for taking the time to update the review. I'm sorry we were a bit slow to respond initially. We always try our best, but response speed is an area we can improve on. Google can sometimes take a little while to index all the publications, but we have a helpful guide that covers this in more detail: https://help.brandpush.co/en/articles/7016985-will-the-publications-be-indexed-by-google-semrush-and-ahrefs Let us know if you need help with anything else, and we'll do our best to respond as soon as possible.



