Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
826 reviews
BrainsmateSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Join our community What is BrainsMate? Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind. 🧠 Assess Your Intellect Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style. 🎯 Train & Improve Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes. 🌱 Expand Your Growth Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth. Challenge your brain Need assistance? No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team. Contact Us
Brainsmate (brainsmate.com) has 826 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
826 approved reviews, newest moderated first
Easy to follow
By Merlin M.
Response from Brainsmate· Aug 18, 2026
Dear Merlin Muaremi, We’re glad the test felt intuitive and that the instructions were clear enough to guide you through each part with ease. We appreciate you giving BrainsMate a try. If you have any questions or need assistance, please feel free to contact our Customer Support Team. Customer Support Team BrainsMate
It was my child's experience that its a subscription scam a low cost test with underlying subscription scam for a service not wanted, and very hard to cancel.
By Damien P.
Response from Brainsmate· Aug 18, 2026
Dear Damien Porta, Thank you for sharing your concerns. We understand that you are contacting us regarding your child's experience. Please reach out to our Customer Support Team at [email protected] so we can review the account details and assist you directly. We’ll be happy to look into the situation and help resolve any questions or concerns you may have. Customer Support Team BrainsMate
Quick and easy and not too expensive
By Nicole E.
Response from Brainsmate· Aug 17, 2026
Dear Nicole, Thank you for taking the test with us and sharing your review. Customer Support Team BrainsMate
Unclear Subscription Charge and No Response from Support I am disappointed with my experience with BrainsMate. When I initially made the payment, my Order Summary clearly showed a price of USD 1.00. However, I later discovered that the service involved a recurring subscription charge. The recurring billing was not clear enough to me at the time of purchase, and I did not knowingly intend to continue with a paid subscription. What makes the situation more frustrating is that I cannot find any clear option to cancel the subscription from my account/profile page. I have already contacted BrainsMate by email to request both subscription cancellation and a refund, but so far I have not received a response or confirmation. I believe recurring subscription terms and the cancellation process should be presented much more clearly to customers, especially when the original Order Summary displays a price of only USD 1.00. I will update this review if BrainsMate responds, cancels my subscription, and resolves the refund request.
By Joe P.
Response from Brainsmate· Aug 17, 2026
Dear Joe P, We apologize for the trouble and the delay in response. We want to ensure your subscription is canceled and your request is properly handled. Please write to us directly at [email protected] so we can verify your account and resolve this for you immediately. Thank you for your patience! Customer Support Team BrainsMate
yes it was okay
By Prarthana B.
Response from Brainsmate· Aug 17, 2026
Dear Prarthana Baral, Thanks for testing with us! We appreciate your feedback and are continually refining our tasks and results to deliver an even higher-quality experience. Have a great day ahead! Customer Support Team BrainsMate
Support agent was phenomenal, extremely professional and friendly, customer service was truly amazing. 5 stars.
By Seth De Freitas H.
Response from Brainsmate· Aug 17, 2026
Dear Seth De Freitas Hendricks, Wow, thank you so much for such a glowing review! Hearing that our support agent provided phenomenal and friendly service truly brightens our day. Delivering exceptional customer care is always our top priority. We really appreciate your 5-star rating and support Customer Support Team BrainsMate
Good questions and good verity
By Mark S.
Response from Brainsmate· Aug 17, 2026
Dear Mark, Thank you so much! Delivering high-quality questions and accurate, reliable insights is our top priority. We're thrilled that you had such a great experience with BrainsMate! Customer Support Team BrainsMate
Pretty good and accurate
By Bhumika K.
Response from Brainsmate· Aug 16, 2026
Dear Bhumika, We work hard to ensure our cognitive assessments are both accurate and engaging. Thanks for sharing your feedback with us! Customer Support Team BrainsMate
