BrainsmateReviews of brainsmate.com

Great application

​I was charged an auto-renewal fee of £29.99 for a subscription I did not intend to continue. When I requested a full refund, customer support initially claimed that refunds were against company policy. ​When I pushed back, they gradually offered a 50% refund (plus one month free premium subscription), and then a 75% "compromise." These shifting offers demonstrated that their internal policy limits were arbitrary retention tactics rather than fixed legal or technical boundaries. ​I rejected all partial offers, held firm on my statutory rights under the UK Consumer Contracts Regulations 2013 and their own Terms & Conditions, and gave a clear deadline before I would initiate a bank chargeback. Shortly after receiving my final rejection, they issued a full 100% (£29.99) refund. ​Advice to others: Do not accept partial settlements or let "company policy" intimidate you if you are within your legal rights under UK distance selling laws. Hold your ground, cite consumer law, and insist on the full amount. (P.s. this mainly applies if you're based in the UK, however, remember that anything under legislation always overrules "company policy". Regardless, try to aim to take IQ tests from a reliable real life institution instead of some online test which is most certainly less accurate, I have learned that lesson.)

Great the best

I purchased a $1 test. After noticing additional charges, I contacted the company to request a refund. The company then told me that I had a subscription, which I never signed up for, and I have not received any emails from them regarding this subscription. I also noted that the amount I was charged does not match the subscription amount they claim I signed up for. I contacted them to discuss the charges and request a refund, but I never accepted the refund they proposed. Nevertheless, they started the refund process without my confirmation, which I find very unusual and concerning. Today, I have also noticed another pending charge, making the situation even more troubling. This has been a very concerning experience. I would not recommend this company at all. If you use their services, please be very careful and monitor your credit card transactions closely.

I paid USD 1 for what I understood to be a 7-day IQ test trial. While the renewal price was shown at checkout, the confirmation email I received afterwards only showed “Price: USD 1” and did not clearly remind me that I would be charged USD 39.99 after 7 days. A week later, USD 39.99 was charged automatically. I contacted support immediately. They cancelled the subscription, but refused to refund the charge. What disappointed me most is that the post-purchase communication was not clear enough. If a trial automatically renews at USD 39.99, this should be clearly stated again in the confirmation email, together with the renewal date, not just at checkout. After looking at other reviews, I also noticed that several customers appear to have had similar confusion with the trial and recurring charge. My advice: read everything carefully, take screenshots, and cancel the trial immediately if you do not want to continue. Very disappointing experience and, in my opinion, the subscription renewal should be communicated much more transparently.

I paid £1 for an IQ test, and 7 days later I was charged £29.99 for a subscription that I did not intend to continue. I want the £29.99 refunded and my subscription cancelled immediately. I have contacted BrainsMate using the email address associated with my account, so they should be able to identify my purchase and resolve this. Please refund my £29.99 and confirm that my subscription has been cancelled so I am not charged again.

Affordable good deals

Very good app