BrainsmateReviews of brainsmate.com

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3.9/ 5

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826 reviews

Brainsmate3.9Average

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About Brainsmate

Join our community What is BrainsMate? Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind. 🧠 Assess Your Intellect Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style. 🎯 Train & Improve Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes. 🌱 Expand Your Growth Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth. Challenge your brain Need assistance? No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team. Contact Us

Brainsmate (brainsmate.com) has 826 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: brainsmate.com
Website: brainsmate.com
Category: Education Services
Listed on The Fair Hearing: 2026

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Sep 29, 2026

These people are thieves (but I got full refund)

Paid £1 for an iq test just to realise they tried to charge me £39.99 a week later, and there is no subscription cancellation button in profile. Outrageous practise - zero clarity at time of original purchase and outrageous to have no clear option to cancel. Their website outright lies that it's in Profile - it's not. Avoid this scam like the plague. I've been robbed of £40. Update: I managed to get them to agree to a full refund. If you are within 14 days of your initial £1 purchase, you are protected by law and demand a refund. You need to email their team. This is the formulation of words I used. "I am writing to formally exercise my statutory right to cancel my subscription under the UK Consumer Contracts Regulations 2013. As it has been less than 14 days since my initial signup, I am well within my cooling-off period. Furthermore, I note that a durable contract confirmation was never provided. Please cancel the subscription immediately and process a full refund of £39.99 to my original payment method within 14 days." First response offered 50% and no more. I replied enforcing my consumer rights again and asking why they aren't complying with the law. Second response offered 75% back. I did the same thing. Throughout they claimed they couldn't issue a full refund. They are LYING. To not do so within 14 days of the £1 is breaking the law. Keep at them. Keep saying no. Keep sending the statement of rights. Eventually they confirmed a full refund was in process. I'll come back here and confirm if it goes through. They are lying, thieving, scumbags trying to avoid the law and rip you off - don't let them!

By S H.

Response from Brainsmate· Sep 29, 2026

Dear S Houston, Thank you for bringing this to our attention. We are genuinely sorry for the frustration and stress this situation has caused you. We aim to be fully transparent about our £1 trial offer and the weekly subscription terms during checkout. Because subscription management is handled directly by our dedicated customer support team to ensure accurate handling of accounts, it is not automated via the profile page. However, we completely understand your disappointment and want to resolve this for you immediately. We can cancel your subscription right away to make sure no future charges ever occur, and our team will gladly review your account for a full refund of the £39.99 charge. Please reply directly with the email address associated with your test, or contact us at [email protected]. Once we locate your account, we will confirm the cancellation immediately and process your refund request.