Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
377 reviews
BOXO USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BoxoUSA is your trusted partner for high-quality tool solutions tailored to professionals and enthusiasts alike. We specialize in customized tool boxes, portable tool rolls, and precision-crafted EVA Foam tool organization to keep your workspace efficient and organized. Whether you’re tackling projects in manufacturing, powersports, automotive, or motorcycle maintenance, we provide application-specific tool kits designed to meet the unique demands of your industry.With second-generation leadership and a commitment to innovation, BoxoUSA delivers durable, reliable tools that stand the test of time. Each product is backed by our lifetime warranty, giving you peace of mind and unmatched value. From compact tool rolls perfect for on-the-go jobs to large-scale tool boxes for professional garages, our solutions ensure you work smarter, not harder.At BoxoUSA, we blend professional-grade craftsmanship with a passion for premium organization and efficiency. Whether you’re fine-tuning a motorcycle or maintaining heavy equipment, BoxoUSA tools empower you to achieve your best. Discover the difference with tools built to exceed your expectations.
BOXO USA (boxousa.com) has 377 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 9 reviews with 1 star · Clear filters
Shipping took to long
By Christian E.
Response from BOXO USA· Jul 31, 2026
Hi Christian, Thank you for your review. We sincerely apologize that the shipping took longer than expected. We appreciate your business and hope to serve you again soon.
The advertisement that I purchased the screwdrivers from had multiple screwdrivers eluding that it was a set I received one of each
By Martin F.
Response from BOXO USA· Jul 22, 2026
Hi Martin. We appreciate your feedback. Our customer service department will reach out to you regarding this matter.
Still haven't received the replacement 1/4 ratchet. Never got to use the original one either because it was broke out the box. Then Boxo couldn't give me the same one I just got from them. Not a good start to trying out a new brand of tool for me.
By Jeremy D.
Response from BOXO USA· Jul 9, 2026
Hi Jeremy, we're sorry you are experiencing an issue with the delivery of your item. Our customer support team will reach out to you and assist with this matter.
Well, I bought the Boxo 72 inch toolbox with their tools to help with foam organization pretty much why everybody buys Boxo tools. The foam organization does not fit in the 72 inch drawers so you have to do a bunch of hodgepodge fillers to make it nice, which is a waste so then they referred me to a foam company out of San Diego to have custom foam made for their toolbox and their drawers which turned out to be a nightmare on its own
By JESSI
Response from BOXO USA· May 27, 2026
Hi Jessi, We're sorry to hear that you're experiencing an issue with the foams for your 72-inch item. Since it has been eight months since your purchase, please reach out to our customer support team for assistance. They are available Monday through Friday from 9 AM to 5 PM. You can contact them at [email protected]. We appreciate your business.
It took 5 months to get my order?! Crazy!
By Dawayne C.
Response from BOXO USA· May 27, 2026
Hi Dawayne, we truly appreciate your feedback. Due to high demand, our 80-Piece Off Road bag was temporarily on backorder. Thank you for your patience and support; we value your business!
I took a chance on this brand and I am extremely sorry I did. The tool quality is literally bottom of the barrel. Crescent wrench has pitting and a bunch of inpurities visible, the wrenches are very light, the drawers have no soft close and the box feels like something from 1990s craftsman. Super flimsy drawers. Husky box and harbor freight icon tools would EMBARRASS this for half the money. Do t make the mistake I did. This stuff is pure trash. 4k ish dollars down the drain.
By Damian K.
Response from BOXO USA· Oct 21, 2025
Hi Damian, Thank you for sharing your experience and feedback with us. Our products are backed by a lifetime warranty, for any reason you are not happy with your purchase, please contact us to process your refund. Unfortunately, we did not receive any communication from you to discuss any issues you were having with your purchase. Our Customer Service team will be reaching you to further assist with initiating your return process. We look forward to servicing you. BoxoUSA team.
no follow up no follow through no return emails no return phone calls
By Elena B.
Response from BOXO USA· Sep 10, 2025
Hi Elena, Thank you for sharing your experience. We sincerely apologize for any inconvenience this may have caused. Our Customer Service team will follow up with you shortly to resolve this matter.
Boxo USA has overpriced their tools. The cut-out organization is nice, but the quality of the tools does not match their price. I ordered in mid-December 2024 and received my final shipment on June 10, 2025. I suggest ordering one small set to see if the quality is worth the price before ordering a whole package deal.
By Dan W.
Response from BOXO USA· Jun 16, 2025
Hi Dan, Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced with your 8-Piece Metric 75° Offset Double Box End Wrench Set | 1/3rd EVA Foam. This item was temporarily out of stock when you placed your order. We hope you are now enjoying your entire tool set. Please know that we are continuously working on improving our processes.
