Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
53 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HistoryEstablished in 2012 in San Francisco.Boxbee won the biggest business competition in tech, LAUNCH, whose previous winners include Dropbox and Mint.com. We were recently chosen as one of 2013's best start ups by Business Insider. Boxbee Storage is also a Google Ventures company. Today we are located in both San Francisco and New York and store thousands of cherished items for people and businesses, allowing people to move or store their stuff in our boxes with efficiency and ease.Business OwnerKristoph Matthews founded Boxbee in 2012 to fill a huge need for smarter and alternative storage for urbanites.Growing up, Kristoph's family relocated 22 times to places like Europe, Asia, the Middle East and the US. Witnessing disappointing experiences with storage throughout his life -- Kristoph was compelled to find a more efficient, simple and secure way to store, retrieve, and move personal items. Prior to Boxbee, Kristoph has founded and worked at many early-stage startups, in addition to larger companies in tech.
Boxbee (boxbee.com) has 53 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43 reviews with 5 stars · Clear filters
Super convenient storage for students like me who are moving out of the dorms. Boxbee picks and deliveries right to my dorm room. I love the option of referral codes because it gave me a chance to save a little on the storage fees. 10/10 would recommend to everyone who wants to skip the heavy lifting, paying for a space rather by how much you have, and skip the hassle of transporting your stuff to a far away storage facility.
By Le Qi(Litzy) Y.
Boxbee delivery guys are great, love this service.
By Brendan
Convenient, helpful, always on time. Can't recommend them more in San Francisco or New York!
By Steph
Getting signed up and ordering boxes was super easy. They were able to easily accommodate the Saturday pickup I needed due to work and the support team was responsive. I was moving but not taking furniture with me and Boxbee was a great choice to deal with the gap between the old and new apartments.
By Brian
Curtis was my pickup and drop off person. He was kind, professional, and in time. I heard of Box Bee through a friend and am now a total evangelist for others to use the service too!
By Lindsay
Boxbee messed up a bit and made up for it. They showed up at the wrong address and even delivered to the wrong address at one point. Biggest areas of improvement involve Boxbee's suitability for moving, apparently this product isn't made for moving. It didn't support multiple addresses very well. Also, it was really difficult to communicate quickly for last minute changes. We had a delivery scheduled for 6:30, but I couldn't be there until 7pm. I sent an email at 5:45 with instructions for the driver, but the email didn't end up getting to the driver and the driver ended up waiting for 30 minutes to get into the house to dropoff the boxes. - When an email is sent in, somebody should immediately receive it in case its urgent or related to something immediate. The driver should have received my instructions, but had to wait which was a waste of time. - Support multiple addresses, because people often use storage for moving
By Thomas
Response from Boxbee· Jul 25, 2014
Thanks for the feedback Thomas! I'm so sorry about the frustrations you had. We've actually updated our service to support multiple addresses and moving, very recently, so that won't be problem any more. As for the communications, you make some great points. We now have dedicated dispatchers who are in constant communication with the drivers, as we know how frustrating your situation can be. Thanks again, feedback like this is really helpful!
The online scheduling works without hiccups (e.g. "Oops, that time was already booked!" emails, like some other companies do sometimes). Every time they visited I was absent, but they texted me in advance, I gave them the door code and told them what to do, and they did it (e.g. pick up the eight full boxes and drop off four more empty boxes). The boxes themselves are very sturdy plastic and custom-made for Boxbee's brand (not just decals). To be fair, I haven't actually retrieved my stuff yet. But every experience I've had so far has signaled a highly professional operation.
By David
Boxbee is an amazing company with professional, courteous, enthusiastic employees and owners. I love this company and tell everyone I can about it. My mom and I both use Boxbee and couldn't be more pleased.
By Emmy
