BotPenguinReviews of botpenguin.com

If you're a 'no-code' builder like me this is definitely worth taking a look. It has a relatively easy user interface and only took a few days to build an agent for a fairly complex business process. Customer Support are great and helped me get it over the line, to the point where it performed well in user testing. However, I ultimately ended up going somewhere else because I didn't have confidence in the technical design and how the agent was gobbling through my ChatGPT token limit. It wasn't sustainable or scalable and their dev team don't seem to get it.

Good support and guidance

Have been associated with Botpenguin since its earliest days. The best thing about them is their attention to improving their product. Bug reports are taken seriously and resolved with priority. The product has seen significant improvements over the past months. Would recommend.

Many features are under development. The best use case for BotPenguin is if you are a small business with limited budget but you are very tech savvy and know how to build something with limited support. It is worth a shot if you meet these requirements.

I searched for a few options for a chatbot and BotPenguin's chatbot is the simplest and easy-to-use in the market. The chatflow is refreshingly easy. On top of that, their customer service has been top notch. I've even gotten my own support group on whatsapp which is very convient considering there are more than 5 people to answer my queries any time. However, there are still somethings they need to work on. The appointment booking function is a paid feature, and even after paying for it, it doesn't work properly. Instead they ask you to just include a link flow in your chat. But they were fairly quick in solving this problem as well. Overall a solid product with a responsive team. Very satisfied as of now.

Its Whatsapp Automation with API is really practical for sales & marketing objective. If it come with analytics about campaign result it will be awesome. Example, send a Whatsapp campaign to 1,000 people, how many of them choose 'Yes', 'No' & who from them wanted to attend the event for 'Date-A' compare to 'Date-B'. Cheers/