Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
Boston Textile Co.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1933, Boston Textile Company has been dedicated to providing quality wholesale textile products and exceptional customer service. We supply high-quality textile products to properties including hotels, short-stay rentals, resorts, recreational clubs and properties, healthcare, education, and wellness facilities, and more. Our textile products are sourced from world-renowned mills and manufacturers, ensuring that we provide the best-quality linens, towels, bedding, and uniforms. As a family-owned and operated business for over 90 years, we bring unmatched expertise and vision to serve your unique textile needs with the best-quality products.
Boston Textile Co. (bostontextile.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 55 reviews with 5 stars · Clear filters
Andres goes out oh his way to help for what I am looking gor
By Teresa V.
Response from Boston Textile Co.· Oct 16, 2026
Thank you for the wonderful review, Teresa! We’re lucky to have Andres on our team, and we’re so glad he goes the extra mile to help you find what you need. We appreciate your business! Regards, Boston Textile Co.
You have the best and biggest towels ever. Better than buying store towels. I love them and ordered more for my dad.
By Lorraine H.
Response from Boston Textile Co.· Oct 12, 2026
Hi Lorraine, Thank you so much for your review. We are so glad to hear you love our Bluefin Towels! We appreciate your business. - The Boston Textile Team
Fast and efficient.
By Digno R.
Response from Boston Textile Co.· Oct 12, 2026
Hi Digno, Thank you so much for your review! We appreciate your business. - The Boston Textile Team
Very simple transaction prompt delivery and great product the way it should be thank you
By Brian P.
Response from Boston Textile Co.· Sep 30, 2026
Hi Brain, Thank you so much for your review! We are so glad you found our purchasing process so simple. We are so glad you are happy with our products. We appreciate your business. - The Boston Textile Team
Great product and fast shipping
By Cheryl P.
Response from Boston Textile Co.· Sep 25, 2026
Hi Cheryl, Thank you so much for your review! We are so happy to hear that you love our Cloud9 Pillow. We appreciate your business - The Boston Textile Team
The quality of my pillows are great! I appreciate the fast shipping as well. I only wish the shipping cost wasn’t so steep. Otherwise I’m very happy.
By Jolina M.
Response from Boston Textile Co.· Sep 23, 2026
Thank you for your feedback! We’re so glad to hear you’re happy with the quality of your pillows and that your order arrived quickly. We also appreciate your comments regarding the shipping cost and will keep this in mind as we continue working to improve the overall customer experience. Thank you again for choosing Boston Textile! – The Boston Textile Team
I needed to connect with your customer service department due to the loss of 4 pillows I had ordered through you. The department personnel responded to my concern immediately and the issue was rectified in a most professional manner. Thank you.
By Patricia P.
Response from Boston Textile Co.· Sep 23, 2026
Thank you for taking the time to share your experience. We’re very sorry about the issue with your original order, but we’re glad our customer service team was able to respond quickly and resolve everything for you. Providing prompt, professional support is extremely important to us, and we truly appreciate your kind words and your patience while the matter was addressed. – The Boston Textile Team
I was away for a few days and where I stayed I loved the comfort of the pillows! So I took the cover off to see what brand it was and they had Boston Textiles cloud 9 on them Quincy Ma. I looked them up online and many similar names matching but I had to search Boston Textiles cloud 9 to get the correct website and product to order. I ordered 2 King size pillows and had them shipped in 3 days to me when I got home. The quality and service are fantastic! Thank you. I would highly recommend these pillows.
By UDT J.
Response from Boston Textile Co.· Sep 23, 2026
Thank you so much for sharing this! We love hearing how you discovered our Cloud 9 Pillows during your stay and went searching for the exact ones afterward. It’s wonderful to know they made such an impression! We’re also delighted to hear your order arrived quickly and that you’re happy with both the quality and service. We truly appreciate your recommendation and hope your new Cloud 9 Pillows bring that same hotel-level comfort to your home for a long time to come! We appreciate your business! – The Boston Textile Team
