Boston MarketReviews of bostonmarket.com

If I could leave zero stars, I would. We are a diversity company... woman owned and a small business who Boston Market contracted with to hire a contractor to do work for them. We paid the contractor's salary for months, then they like her so much they converted her to full-time. Now they are refusing to pay our invoices to the tune of over $35,800.00. Our contractor did the work for them... they benefited. This is hurting our small business, especially now! I just don't understand how a company can be so unethical. They won't even return any of our emails, calls or letters from our attorneys. They simply ignore every effort we make. We haven't even been able to talk with someone. I am in shock that a company as large as Boston Market thinks it's okay to just stiff a small business AFTER getting the work out of them.

UPDATED 3/24 - After dealing with Boston Market support several times, I received an email indicating that they are processed a refund. Oh No they DID NOT. I checked my credit card, and spoke to a rep, BOSTON MARKET HAS CHARGED ME AGAIN. Now I have TWO CHARGES that need to be refunded!! FOLLOWING EMAIL SENT TO BOSTON MARKET CORPORATE MANAGEMENT Today, March 22, 2023, I placed an online PICKUP order from your Fellsway Medford MA location. I received a phone call from that location and when I returned the call, I was told that some of the items I ordered (Turkey) were not available. I asked to have the order cancelled. I was told I had to cancel the order online. I ended the call. I went online to the Boston Market Website and there is no option to cancel the order. I called the Medford MA location back and explained this. I spoke to a gentleman that said he had no idea how to cancel an order. He then put me on the phone with, who I later found is, was the Manager named Tess. I explained the situation again. Tess said that I had to go to the website that I ordered from and have that vendor cancel the order. I again told her that I ordered from the Boston Market website, not a third-party website. She said there was no way for her to cancel the order. I asked if my credit card was already charged and she said YES. At this point, I was completely unsatisfied with the situation and asked to speak to a Manager, and that was when I found out she is the Manager. I asked for her Boss' name and contact info. I was given "Idir" and 508-431-0963. I called that number and left a detailed voice message. I have received no response. I had to call my credit card company to have the transaction cancelled. I was told by the CC Rep that Boston Market is more than capable of cancelling the transaction on their end, and that is what should have happened. I now have to wait for the transaction to go from PENDING to COMPLETED in order for the credit card company to put in a dispute and get my money back. I need to call my credit card company back in 3 days to make sure this transaction is resolved. This is completely unacceptable on the part of Boston Market. I will no longer do business with Boston Market again. RESPONSE FROM BOSTON MARKET AND MY FURTHER RESPONSE Greetings Thank you for taking the time to contact us. We would like to apologize to you for your most recent visit at your local Boston Market. We take great pride in providing our guests with the best experience possible. It was very disappointing to hear this was not the case during your visit. We can submit this to be refunded back to the card, however if you have already disputed the transaction we are unable to refund the card. The location cannot provide refund or cancel orders for online orders. ME: Your response is also unacceptable. I'm a former Restaurant Manager. If any of your locations are out of stock on certain items, and an order is placed online, then PAYMENT for the order SHOULD NOT BE PROCESSED BY BOSTON MARKET when the store receives it without confirming with the customer that they want a substitute or to cancel. Again, unacceptable. Tess, the Manager of the Medford MA store was beyond rude and unprofessional. Again, you lost a customer.

Order food online Sunday, prepaid and when i went to pick it up, the store had closed early no notes or nothing other than no one was there.

Nasty Turkey

Didn't deliver our order even though we ordered a Thanksgiving meal weeks in advance. We filed a complaint, but Boston Market said they could do nothing about it. I understand that people are overworked and understaffed, but at the very least to make things right with those who ordered ahead of time.

I pulled up to the drive through at 11:08 am. The associate told me to hold on. I sat in the drive through until 11:40am. Before pulling up. The associate explained that the Mentor Ohio location doesn’t open until 12. I asked why didn’t explain that before having me sit in the drive through for almost 40 minutes. He shut the window on me without a care in the world.

Boston Market does NOT pay their sub contractors for service work done. They hired S Star Electric out of Littleton, CO to do work at several of their locations in the Denver metro area and have not paid their 8 invoices amounting to $12,000. We have submitted paperwork for liens in each county. If you are a contractor, DO NOT do work with them, as you will NOT get paid for your services. Better yet, stay far away from Boston Market Corporation as they don't answer their phone, have their doors locked at the corporate office in Golden, while employees are inside, and have zero contact information on social media. Hopefully this review will help them understand how hurtful they are to other companies that have provided services for them.

I used to love this place, something has gone wrong with the service and quality of food overall. Hire nicer people who care.