BoozecarriageReviews of boozecarriage.com

they get me what i need when i need it

I've used it only once but plan to use it more in the future! My experience with that one delivery was that it was timely and affordable. 10/10

Nice to know that Boozecarriage is there when I need to order something for my boss.

this is a great web based door to door booze delivery service, whether you want wine, beer, spirits or mixers. It's fast (under an hour) and convenient. My only comments would be the web site needs to be a little easier/faster to use, and they need to have a better selection. However, if they don't have what you want, they will always call to ask if you want a substitution and provide it at the same price of what you ordered if it retails at a higher price. They have very good customer service too.

Simply awesome. Booze delivery? Yes, thank you. Super fast, great prices and convenient. Especially when you can't get it together to walk to the store ;)

I love this idea. I think its incredible service that NYC needs, and I continue to use it, despite its major flaws. I have NOT ONCE ordered wine that was in stock. Every, single, time that I order wine, I get a call saying its out of stock, and they are replacing it. Every single time, its replaced with a bottle at a slightly lower price point, with no refund. I also have had some horrendously late orders. Once I waited close to four hours. It wouldnt have been a big deal, but I was in the middle of hosting a dinner party and would have just run out to buy a bottle instead. I placed several calls requesting updates, and all of them said 30 minutes. It still took over four hours. I was told Id receive a call from the manager the following Monday and never did. Then it happened again. I waited for over two hours. No one ever responded to my requests for a credit.

I have used this service on a weekly basis for the past four months and I regret having to do so. It's a great idea for a service but I have routinely experienced UI issues on the site. These have included inconsistent inventory, having to re-enter duplicate information multiple times and having to log out and log back in to complete an order. The receipt of the goods is equally troublesome. I have had orders not show up at all, despite multiple calls to Booze Carriage and promises from Booze Carriage to call me back. I have had delivery people show up hours early and not drop any products off or show up hours late with no explanation. Booze Carriage has a great, unique service but the execution and my experience with them has been, frankly, dreadful.

Ridiculously fast, really reliable and staffed by a team of very friendly, thoughtful and capable people. I confidently would recommend BC to everyone needing a booze delivery in NYC