BonsaiishopReviews of bonsaiishop.com

Im Oktober 2021 einen Aktenvernichter über Amazon gekauft. Nach 3 maliger Benutzung hat dieser nun den Geist aufgegeben. Max. 6 Seiten soll er schaffen, nicht mal 3, da bleibt er stehen. Ständig Aussetzer, eigentlich sollte die Schretteraktion ne 1/2 Std. dauern daraus wurden 3 - 4 Std. weil er laufen rot leuchtet. Er ist privat im Einsatz. Und nun geht gar nichts mehr. Nur Schrott was hier aus China kommt, denn Amazon hat verschickt und verkauft ein Händler aus China mit Namen: Justar Technology Ld., Hong Kong. Unfassbar.

Ordered a shedder. They sent me a trash can. I know it sounds like I’m being facetious or maybe speaking metaphorically…but they literally sent me the complete wrong item. Ordered a little home office shredder, was sent a 30L trash can. I’m willing to change my review if they fix this…but this isn’t what I ordered. Not even close. 0 out of 10. Would not recommend.

Ordered a shredder. Shows on tracking it was delivered today and signed for. It was not delivered. The tracking on "SHOP" has a button that looks like service but it is an auto REORDER. Trying to get in touch with customer service is impossible. The phone wait time said 3 minutes. After 10 I gave up and sent emails. Unanswered. Worst customer service ever.Don;t order from them.

I’d been through two paper shredders in five years, so wanted a new one that was reliable and robust, as well as good at shredding paper to confetti. The Bonsaii DocShred C560-D came recommended by which.co.uk, so I bought it. I got it early February 2019 and it worked really well then in early January 2021 it suddenly stopped working. I was going to contact Bonsaii customer service but when I went online I saw their HQ was in the USA and wondered how effective they’d be at helping to either get the shredder going or refunding my money. I’d kept my invoice and it had a UK company called Morning Joy Technology Ltd and a UK address but no customer service contact number. So I looked them up on the internet. The UK address is listed as a terraced house in Orpington and is the address of two other companies run by Chinese directors. I also found out they had an office in Hong Kong. I realised I wasn’t going to get the customer service I needed to help me solve the problem of how to get this shredder working, so I contacted Amazon where I’d bought it from. Fortunately for me Amazon refunded me my money under their 2 year money back policy. But if they hadn’t done that I’d be out of pocket. So based on my experience I wouldn’t recommend purchasing Bonsaii paper shredders.

I ordered a paper shredder direct from this company. It was a great price, but I should have known you get what you pay for. The shredder arrived in a timely manner, but it is completely dead. There is no power to the machine. I now have a paperweight as opposed to a paper shredder. Support is pretty much useless. They keep saying to try the "on/off" switch on the back of the unit. After sending them multiple photos (including one pulled from their website) and a video it is blatantly obvious that this unit does not have a "on/off" switch on the back. It only has a slide switch on the top that does absolutely nothing on every setting. They never once have provided any type of resolution to make this right. I would not recommend buying any products from this company as they are faulty and customer service is incompetent.