Avoid them like the plague.
I used them for several years without problem. I bought 2 horse pack saddles when aussie dollar was high and on arrival in australia when I sent proof of ownership something went wrong which I still dont know. I emailed bongo for help but they were slow in responding, the items were returned to them in U.S. They were discarded " read someone there received free pack saddles" in my opinion. I emailed for over 6 months to always different person till I finally received some compensation but after this time the dollar changes etc I lost over $500 in the transaction. Should have used ebay international and I would have the items now. Mind you this was after fedex took over the company prior to that they were excellent.
By pete



