Bongo InternationalReviews of bongous.com

We have used Bongo for over a year now and have found them to be excellent We buy a lot of clothes from US sites and have found the website and service to be wonderful Clothes arrive well packed and you can track them It costs about Aud 10 to ship each item but when a coat is 320 aud on a website and 55 on a us site The savings are obvious My son in law has shipped photography equipment and it has been well packed I have no hesitation in recommending bongo and give them 5 stars

I bought items online and payment was taken. 4 days later I was asked to verify a small charge on my card account. Patiently I waited until 60p was deducted. I duly logged on and tried to enter 60p. "Number not recognised". After 4 further attempts I was told I would be contacted again in 2-3 days. This service is appalling. There is no-one to talk to and I am absolutely livid.

Having seen all the negative reviews, I felt compelled to write. I used Bongo International last week, my first order arrived at their Florida address last Friday, withn 4-days it was on my doorstep in the UK. I was sent an email within the hour it reached their depot, I was sent photo's of my products, I was sent a further e-mail the same day to say they had dispatched it and I was able to track it all the way from Florida to the UK, I cannot fault them. I felt the price was reasonable for the distance my parcel had to travel and their website was easy to follow. I would recommend Bongo International to any-one.

They charged me 150$ for an 29.99$ item, five time the price of the product. They are simply ... thieves!!!

He usado los servicios de esta empresa en tres ocasiones, y en todas ellas he tenido problemas. Básicamente su sistema de comunicación es inútil. Es como un diálogo de sordos. No puedes replicar, ya que envían los emails desde una dirección que no admite respuesta. Por teléfono, simplemente no existen. Si buscas ahorrarte un euro, consolidando tus envíos (tal y como ellos mismos argumentan en la web) olvídate. Para evaluar el precio del transporte ellos tratan de enviarte la mercancía en las mismas cajas en las que la recibieron, por lo que el transporte (por volumen) es siempre carísimo. En todo caso, sus precios de transporte son caros por si mismos. Debes pensar que cualquier cosa que compres, entre transporte, aranceles, impuestos, etc. quedará duplicada en precio al pasar por Bongo. Todo un desastre... Por mucho que te empeñes en facilitarles códigos de envío, de pedido, descripción del material, etc. los trabajadores colocan sus propias descripciones y su propia valoración; que luego se usa para pagar impuestos... Valoración que siempre está muy por encima del valor real de mercado; cuando quieres modificarlo, sólo se admite un 30% por debajo del valor que ellos creen que debe tener tu mercancía. Puedes quejarte, y te solicitan una factura original, pero eso sólo lo puedes hacer una vez!!! Ellos no están allí para meter tus datos! Para colmo de males, y esto no sé si es culpa de Bongo, eso de que tienes tus compras en 4 días en tu casa, nada de nada, debes esperar dos semanas como mínimo. En fin, esta compañía está en un nicho de mercado muy interesante, pero su forma de operar dista mucho de ser óptima, no se lo recomendaría a nadie.

Firstly, I have tried all the terrible alternatives out there: myus.com, viabox.com and now tried bongous.com to ship goods to South Africa. The Bad: Bongous has one major flaw. They charge you the cost of forwarding the ORIGINAL BOX's dimensional weight(s). Read that sentence again... So if you split up your order from different vendors, and decide to consolidate the shipment using the Bongous "ship-all" function, your cost to ship will NOT be the dimensional weight of the final consolidated box. The cost will actually be based on the original incoming boxes dimensional weights. For example: 7 items arrive in 1 box (12 lbs dimensional weight) and 1 small item is shipped separately in its own box (4 lbs dimensional weight). They are consolidated to fit into a box that is still the original 12lbs dimensional weight box for all 8 items. BUT... you will still be charged 12lbs + 4lbs = 16lbs??? Where you would expect to only pay for the 12lbs weight. Crazy. The other weird charge was a "fuel-surcharge" which is a strange hidden cost included on the invoice with no clear explanation. The Good: The website works okay and the fact that they answer their phones is a major improvement compared to other companies! They provide free photos of the items received, even if the photos are tiny. Also seem to offer a varied bunch of locations to ship to, but not sure how well this would work, considering the consolidation fees. Conclusion: If you need a reliable service to ship only 1 box, it is worth a look.

First of all, it's almost impossible to contact these people from overseas. When I have a problem, they told me it was MY fault, even though they lost my merchandise - I clearly documented that the items had arrived at their warehouse and they failed to place the items in my shipment. When I made a "claim" for missing items, they told me they only hold items for a certain amount of time and then they throw them out. They did not reimburse me or help me to get new items. I will never use this service again, and there's no way of posting an unsatisfied comment on their website. Very unprofessional service...

I entered for bongo for a text and it gave nothing personal or anything that i should take into account and then charged me almost $10 for nothing Never using this again...