Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
376 reviews
BondelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Art that makes you smile.Hand-drawn pet portraits made with love and care.The most exceptional customer care you'll ever find.
Bondel (bondel.co) has 376 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
376 approved reviews, newest moderated first
From beginning to end, working with this company was a pleasure! So patient and helpful with all my edits and the finished product was better than expected. It's a gift for my sister and I'm sure she will be so happy with it.
By HEATHER L.
I loved my dog's portrait very much. I have cry to see my baby boy on this amazing piece. Thank you so much to Bondel. I will order another piece soon.
By Monica A.
I'll try to be fair and balanced here. Everything with Bondel went really smoothly until the final products arrived (very responsive, easy to communicate with Andrew and Sandra, they even went out of their way to ship in time for my mother's birthday). Customer service was great but candor is zero, bordering on shady/bait and switch. The website is littered with terms like "hand drawn" and "portraits". Buyer beware: what you will receive is NOT a painting (what I thought I had ordered), and it's very questionable if a human is involved in any step of the process post-order besides stapling the plastic-like canvas to a frame and shipping. Bondel's responses to less than positive reviews constantly defend that they don't use AI, it's all human and not computer generated. I call BS--the two very large PAINTINGS I ordered are very obviously laser printed from a computer generated image. I cant return it so I hung it in a room nobody in my house uses for now (I assume my mother will do the same for hers) and I sometimes go look at it to remind myself to read all fine print and do my diligence before ordering from any ads on Instagram. If what I received was a bona fide painting, this review would be 5 stars. Bondel really needs to make it explicitly clear to prospective customers--especially when you've exchanged a dozen emails back and forth on proofs, etc!--that what they will receive is the same thing a child with a photoshop license and a local CVS to laser print could produce for a fraction of the cost. They had every opportunity to be transparent about what and how they produce but clearly their business model is not that. I paid over $500 for two larger sized items. My wife has printed several similar sized images through Google Images, CVS, etc. for about $75 each. I personally don't want to hang AI, laser printed trash in my home; I want to employ actual artists, not mass produced junk. Ive already researched a proper artist (check out "Works of Arf") to commission actual paintings of our dogs at which point I'll have a very expensive Bondel bonfire and then share that video instead of the onboxing video they asked me to send them.
By Michael D.
Response from Bondel· Feb 15, 2026
Thank you for the detailed and honest review — we appreciate you sharing both the positives and the frustrations. We're glad Andrew and Sandra took great care of you, and that we were able to get everything delivered in time for your mother's birthday. You raise a fair point about clarity, and it's one we take to heart: we can do a better job making it explicitly clear that our final product is a premium canvas print, not a traditional oil or acrylic painting. We understand that distinction matters, and we don't want anyone to feel surprised when their order arrives. That's feedback we're actively using to improve how we describe our products. That said, we do want to stand behind our team and our process. Every Bondel portrait is individually created by one of our designers, a real person who works from your pet's photos, applies our signature abstract style by hand using digital tools, and refines the artwork through multiple revision rounds based on your feedback. Your order went through that exact process. This isn't auto-generated or one-click output, and we wouldn't be comfortable putting our name on it if it were. We're proud of the work our artists do, and the vast majority of our customers love what they receive. But when someone doesn't, that matters to us. If there's anything we can do, our door is always open at [email protected]. We wish you all the best. Warm regards, The Bondel Team
The company had tremendous patience helping us get the portrait just the way we wanted. We are extremely pleased with the results that highlight our sweet Molly. It looks like it was hand painted on canvas. Thank you for your expertise. Marsha and Frank
By Marsha
It was such an easy process and it so neat to have a custom portrait in memory of my best friend.
By Kim M.
You guys did a great job.My picture came out wonderful , thank you
By Mike K.
First rate customer service—Patient and professional !! The portraits of our two previous doodles are beautiful!! The artist captured our puppies physical likeness and their unique spirt! We highly recommend Bondel!!
By Diane A.
Just received my picture and it is a true capture of how LOU looked. I gave her a big kiss on the picture. i love it and i know my sister loved the work you did of her golden GRACE. You are awesome to work with to try and make sure everything is as close to the picture we send you. You are awesome and my picture of LOU is beautiful. sharon hudon and ristine richards
By Sharon H.
