Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
376 reviews
BondelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Art that makes you smile.Hand-drawn pet portraits made with love and care.The most exceptional customer care you'll ever find.
Bondel (bondel.co) has 376 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
376 approved reviews, newest moderated first
We are thrilled with our 4 portraits. I was very specific in the style I wanted, and how I wanted the portraits to coordinate, and Sandra at Bondel was willing to have the artist keep making changes until it was exactly what I wanted (7 versions!!). Could not be happier with the results! Thank you!
By Tia
Bondel took the time to capture our sweet boy perfectly. The portrait is a beautiful reminder of him and allows us a special place to remember. Thank you!
By Rachel Salvia - S.
What started off as a good experience turned bad after the third portrait was sent and still poor quality, wrong size, and a newley defensive customer service representative. Several kind apologies after the first product showed up with a solid 4-5 inch white band across the top and an extra "ear" misprint on the side. After the first one, I requested a smaller size (for the same price) since they were going to reprint it anyway, but the second print showed up the same size and still with the extra ear on the side. I requested a refund, but instead a third print showed up, again the wrong size and again with the extra ear on the side. I had also asked for a modification of the portrait after the first one which was not accomdated on the subsequent prints. Kindness turned into defensiveness and blame, along with a refusal to provide a refund and no offer to provide the correct product without errors. I have been patient, but the blame is quite a dissapointment. Apparently the extra "ear" on the side is now being described as intentional and mirroring.... really? Poor quality was certainly my experience, and even worse customer service.
By TRICIA P.
Response from Bondel· Apr 16, 2026
Hi Tricia, thank you for taking the time to share your experience — we genuinely take all feedback seriously and want to address this openly and honestly. We are truly sorry that the process felt frustrating. We did make multiple genuine attempts to reach a resolution — the portrait was reprinted and resent three times at no additional cost, and revisions were offered and incorporated throughout the process. We also ensured that each version was reviewed and approved before moving forward. Regarding the canvas edge, the mirror wrap effect is a standard finishing technique used across the industry, where the image wraps around the sides of the canvas. This was explained to you on multiple occasions over email, including as recently as today, and it is not a misprint or defect. We are sorry if, at any point, our communication came across as defensive — that is never our intention. Our team works hard every day to deliver something our clients are genuinely proud of, and we are disappointed this was not the outcome here. We remain open to making this right and hope you will reach out to us directly at [email protected] so we can find a solution together.
What a fantastic site! The whole process was so easy & professional. I received several options to choose from and then I was able to request changes. Everything was seamless and my portrait just makes my heart sing!!
By Sunny
Absolutely blown away by the finished portrait, the quality of the artwork really captured my Gizmo’s personality. Such accurate fur colors, especially his eyes made the portrait look “alive”. The process was so easy, I would highly recommend.
By Gjaslovsky
We are so anesthetic over this work of art! Highly recommend everyone to do this for their special buddy!! Tom and Tricia V.
By THOMAS
I couldn’t be happier. I received the package today, it’s been a little less than 2 weeks since our boy has passed so this has helped heal my hurting heart. Bondel communicated very promptly. Overall 10/10
By Kimberly M.
Absolutely amazing. They were so patient with the changes but it was well worth it when the recipient opened it up and cried. I’m going to order my own
By Alexa P.
