Received an incorrect product in my…
Received an incorrect product in my order, chatted with a bodybuilding employee and just like that the product I actually ordered was reshipped without any questions.
By Chris
Sunday, November 8, 2026 · Customer reviews of US businesses
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565 reviews
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Bodybuilding.com - We are your fitness community, empowering personalized solutions to transform your life.
Bodybuilding.com (bodybuilding.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
565 approved reviews, newest moderated first
Received an incorrect product in my order, chatted with a bodybuilding employee and just like that the product I actually ordered was reshipped without any questions.
By Chris
Customer service is a sh!t show 3 emails on 3 different day no response then tried there chat option since there phone number doesn't work waited 30 minutes no answer I'm done with them ordered many times with no issue but this time only send half of order no way to contact them to get resolved
By Mark Z.
Response from Bodybuilding.com· Jan 29, 2021
Hi Mark, I apologize for the delay receiving a response. We have been experiencing high contact volume. If you have your order number we will correct the situation.
I enjoy the offers provided by the website and shipping is efficient too. My rep helped me with a refund and it was easy once I got ahold of someone. Overall great company with great deals and products backed by a friendly staff.
By JJ
Precaged Kobe is a phenomenal support representative! I had a problem with FedEx saying they delivered the package but nothing was at my doorstep. I have opened a case with them the day they said the packaged was delivered. I had to keep calling FedEx unfortunately they could not provide me any updates. I believe the package was stolen or delivered to the wrong address but they don't want to admit it. Precaged Kobe helped me very quickly and was able to ship me out a new order of the protein. He is very helpful and understanding of the situation. If I could rate him 100 stars I would in a heartbeat. Give this man a raise, a medal or whatever you need to do Bodybuilding to make this person happy because he is one of the good guys! Thank you Kobe!
By Chris
I’ve been a long time fan of using bodybuilding.com to the point I stopped using muscle and strength and stop going into GNC. But in the last several months my last two orders have been delayed and now completely incorrect product being sent to me. Trying to get bodybuilding.com to acknowledge and respond is like pulling teeth. Not sure what happened to their quality but it’s definitely gone downhill
By Ryan W.
Response from Bodybuilding.com· Jan 29, 2021
Hi Ryan, I apologize for the delay receiving a response. We have been experiencing high contact volume. If you have your order number we will correct the situation.
Great attitude and very helpful.
By John
It was a long wait but right tonthe point and took care of what i need best chat i have used
By Ryan S.
I ordered some protein bars and fat burners while in Italy for a few months. DHL were failing to deliver and the “help” I (didn’t) receive when contacting bodybuilding.com was an absolute joke and. Had to get a refund through PayPal. I’ve bought supplements in a few countries from dozens of websites and never had such a bad experience
By Michael