My membership autorenewed without…
My membership autorenewed without notice. They said they sent an email, but I don't have it. I hadn't used the service (which they could easily verify). They refused to issue a refund within 30 days staying that policy only applies to the original/ initial order. They didn't do their part by communicating...they just withdrew the money. Bad service. I will never join again nor do I recommend them. They lost my future business and my respect. Date of experience: April 17, 2024
By Trisha W.
Response from Beachbody, LLC dba BODi· May 20, 2024
Hello Trisha, Unfortunately, we were not provided your information to review your account further. BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0. Sincerely, BODi



