Bob Mills FurnitureReviews of bobmillsfurniture.com

Bought a power sofa 15 months ago. Purchased 5 year protection care. Now that power is not working on sofa quess what nobody cares , filed claim. Nobody calls back. Will never purchase from bob mills again!

We had an amazing shopping experience with Ghandi in Odessa. He educated us on brand, comparison to other makers, warranty and even how to take care of pillows if necessary. He took so much time with us and I recommend everyone ask for him! Truly no pressure to buy at all but we did! Thank you Ghandi!!!! You will see us again.

All lies....everything is pretty planned. They day no shopper stalkers....thats a gimmick to let your guard down when you come into the door. Not only do they house our sale of we don't stalk you.....it's all a bs lie. The re approach with water.....the script we must talk about......as.sson as u walk in talking about bob mills card, introducing you to a manager for her to give u extra 20% towards new furniture......thats all pretty planned and they are full of crap.

Spent $3,000 for a sectional sofa. The frame broke after about a month. Was asked if I had children jumping on it. I don’t have children. Offered to send a repairman out to fix it and would only charge me 250. for labor. Claimed that the frame was not covered by the warranty. I will never do business with them again.

Staff was helpful however both recliners showed up with defects, no problem yet they replaced both however after less than a week one recliners spring started making a noise and made clicking sound when rocking was told they’ll repair it but outside for anything else, thought they’d be better on defects but guess I’m stuck, don’t need to keep getting a new chair fixed, never again will I step foot in that store and wouldn’t recommend them

We purchased a family room sectional system and a reclining complimentary chair. A few weeks later we purchased an ottoman that complimented our sectional and a family room end table. We spent approx $6,000. About 3 weeks after getting our ottoman we finally decided on some pillows that we liked that matched our ottoman. Much to our surprise Bob Mills wanted to charge us $450 for 3 pillows. You would think after spending $6K with them they could get us a better deal. We contacted the corporate office but no one ever reached out to us…I guess $6K was enough for them! We will never use Bob Mills Furniture to decorate our home again. Next furniture we buy, will be with a company that wont gouge us on future purchases.

My mom and I went to purchase a living room chair and we ended up deciding to get a sofa and loveseat as well. She was told that she had a 600.00 store credit to purchase more items, so she decided on a cocktail table. She was charged full price on the table. Then we notice on the receipt that two end tables that she did not ask for had been charged. If that wasn't bad enough they goofed up on the delivery date and pushed the delivery day up by a week. The manager offers to refund the delivery fee for the inconvenience but she hasn't been refunded yet. She calls but can't seem to get the manager on the phone. It's just been so much unnecessary hassle.

Our customer associate, Ricard Y, was very knowledgeable and helpful in making our experience hassle free. He was able to answer our questions and respond to our concerns. Very enjoyable time at Bob Miil San Antonio