Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
390 reviews
BobcaresSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 360 reviews with 5 stars · Clear filters
Outstanding service. Quick diagnosis of the problem with ready solution.
By Steve
Response from Bobcares· Sep 16, 2021
Hi Steve, Thank you for your wonderful review. We are so glad our engineering team could help you out. We are always available 24x7 should you need any help in the future. regards Dileep Quality Manager Bobcares
I had a VPS down due to an Apache error that I could not resolve. I was about to spin up another VPS and backup / restore accounts to it, but then remembered hearing about BobCares. They were able to fix the issue quickly, and saved me several hours of time. The service was fast and complete, with excellent followup afterwards to make sure I was aware things were back up working.
By Frank H.
Response from Bobcares· Sep 14, 2021
Hi Frank, Thank you for your valuable feedback and for taking the time to post this review. We are glad our Engineering team was able to quickly resolve an issue with your VPS. Our team is always available 24x7 should you need any further assistance. regards Dileep Quality Manager Bobcares
BobCares sounds like a gimmicky name and I almost didn't give them a chance because of the name alone. I figured ok - well, their price seems very inexpensive. I made full backups of my server and decided to give 'em a go. After my first several interactions with them, I was sold. They work well with providing information and recommendations. Where they shine though is doing everything CPANEL.NET technicians "won't" do for you. It's a joke around the office that if I need something we will just ask Bob ... ya know because Bob Cares lol sorry for the pun. Seriously, I was skeptical at first and they really have put a lot of work in for me at this point. They have completed tasks such as configuring firewalls, server configs, dns management, general and advanced server management items. Honestly, there hasn't been anything that I have not been able to ask them for. I still create backups before I have anyone perform any configuration tasks, however I can say that we have never had to perform any kind of a restore. Their advice and abilities have accomplished the job every time. I'd certain recommend them. BobCares has been a tremendous asset to our company on many occasions. Setrik - Setrik.com
By Setrik
Response from Bobcares· Sep 13, 2021
Dear Curtis, Thank you for your wonderful review. I'll be sure to relay your message to the team. We are so happy to hear you have been satisfied with our Infrastructure Management team @Bobcares. We are very proud of our Infrastructure Management Team @ Bobcares and so glad we could help you with many server issues you came across. Thank you for your review and for your continued business. Regards Dileep Quality Manager Bobcares
BobCares is an excellent service that's knowledgeable and responsive about multiple server architectures and configurations. They've saved me a lot of time and their ticketing system is effective.
By Warren B.
Response from Bobcares· Sep 2, 2021
Hi Warren, Thank you for your wonderful review. We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites and applications, secure, stable and performing at the top level. Every service we provide is in pursuit of that mission. Our team is always available 24x7 should you need any further assistance. Regards Dileep Quality Manager Bobcares
I had rebooted my ProxMox server and when it came back up none of the VMs would start. They were able to identify the problem and then correct it fairly quickly. thanks!
By Chris M.
Response from Bobcares· Aug 25, 2021
Hi Chris, Thank you for your valuable feedback and for taking the time to post this review. We are glad our Engineering team was able to quickly resolve an issue with your ProxMox server. Our team is always available 24x7 should you need any further assistance. regards Dileep Quality Manager Bobcares
Simply amazing. I was in a bind and my hosting company recommended I reach out to them. They were very prompt, responsive, helpful, and even credited me back a full hour. Highly recommend.
By LeeEric F.
Response from Bobcares· Aug 16, 2021
Dear Lee, We are glad Bobcares engineers were able to resolve the issue with SSL certificate. Our round the clock team of support engineers are always available should you need expert help anytime. We appreciate your kind feedback. regards Dileep Quality Manager Bobcares
Database Recovery Bobcares did a great job to recover our database from our broken server, we couldn't even boot it up normally, they were able to restore our database files through secure mode, and boot our server normally. and migrated to a fresh server the backup instantly which helped us much to save our clients.
By Mohammed O.
Response from Bobcares· Aug 5, 2021
Hi Mohammed, We are glad Bobcares engineers were able to recover the database and migrate the server to restart your service. Our round the clock team of support engineers are always available should you need expert help anytime. We appreciate your kind feedback. regards Dileep Quality Manager Bobcares
The agent provided the support I needed and helped me even with the connection problems.
By customer
Response from Bobcares· Jul 19, 2021
Hi Kostadin, Thank you for choosing Bobcares to care for your servers. Our engineers simply love solving technical issues and implementing solutions that improve server performance, stability and security. Thank you for your valued review. regards Dileep P Quality Manager Bobcares
