Arrived quickly but not setting up til…
Arrived quickly but not setting up til early Spring here in Michigan
By Karen S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
150 reviews
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Bluu designs patio umbrellas and furniture with durable materials. We provide one-stop shopping, an industry-leading warranty program and world class customer service that will guarantee you are more than satisfied with your purchase. View Us Now: BLUU HOME PATIO FURNITURE PATIO UMBRELLAS ABOUT BLUU CONTACT US
Bluu (bluu.com) has 150 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
150 approved reviews, newest moderated first
Arrived quickly but not setting up til early Spring here in Michigan
By Karen S.
Well, the umbrella came late. Ordered through Amazon and ups made a mess of it. When it finally arrived, box was very beat up. The umbrella was formed and a part was missing. On the bright side, BLUU customer service(Anna) was great. I am waiting for new fabric and the missing part. Hope it arrives sooon.
By Frank A.
Quality, beauty and functionality! I'm thrilled I bought my sun shelf umbrella from Bluu!
By Cheryl C.
Had a problem with the height of stand and had to fix it before we could assemble to table.
By elizabeth G.
Although customer service was lacking, I do love your chaise lounger. Keep up the great work!
By Willie S.
MY EXPERIENCE I didn’t follow the assembly instructions as closely as I should have and ran into a problem. I received wonderful help when I reached out to them and they helped solve my problem. The box is well made and I would recommend it highly.
By Tony R.
Quality product No instructions included Warning on site from others to install support bars prior to snapping sides together is IMPORTANT!!! Box marked grey but almost looks Taupe
By Stephen G.
Do not buy from this company I can’t put together with missing parts They don’t want to warranty there product I have a replacement umbrella that I can’t use do to missing parts Customer Service is slow and won’t respond to my emails Both were sent with a damaged Umbrellas Box missing parts These umbrellas are to heavy to return It cost too much for shipping So I have two umbrellas that I can’t use.
By Pickup
Response from Bluu· Sep 6, 2022
When the buyer first claimed there was a problem with the product, we issued the buyer a new umbrella free of charge and did not ask the buyer to return it out of trust with the customer. However, the buyer seems to only want to get our products for free. After agreeing to replace it and sending out the new umbrella, the buyer immediately launched a malicious claim for charge back against us, which has not been withdrawn yet. The buyer claimed that the new umbrella we issued had the same problem as the umbrella he or she received at the beginning, but this cannot be proved. As a dedicated seller, we strive to make our customers happy with their choice. However, sometimes unexpected things just happen.