Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Blum GmbH is an international company that produces hinge-, lift- and runner-systems and the appropriate assembly tools for the cabinet making and furniture industry.
Blum UK (blum.com) has 48 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
48 approved reviews, newest moderated first
Terrible customer service.,I need a hinge for a angle corner cabinet.,they gave me the incorrect replacement number.,I ordered the hinge it did not work. When I contacted them back they did not respond. Infact I contacted Blum several times no response!
By Bill
Worst system I ever seen. Low quality non functional crap, removed my drawer, tried to put I back now its stuck.
By Jim P.
After failing to locally source a replacement for a broken 15 year old appliance hinge on my Fridge-Freezer cabinet I contacted Blum UK for assistance. Wow. Sometimes these days you forget what excellent customer service is. I suspect they perhaps felt bad it had actually failed (it was overloaded as fitters should have used three rather than two). They identified a replacement from some photos of the old hinge and offered four replacement hinges for the entire cabinet, sent out FOC the same day. Full marks Blum, how to do it.
By Gary M.
Kücheneinteilungssysteme sind nicht Identisch mit Katalog und Umsetzung in Küche. Merivobox-System Zargen angeblich aus Metall. In der Wirklichkeit sieht das ganze anders aus. Dann kommen immer irgend welche ausreden. Hundertfache Abnehmung von Rückwänden aus Metall.......
By Siebträgerin
Bei meinem fast 30 Jahren alten Kleiderschrank war ein Scharnier defekt. Dass dieses Schanier nach so langen Zeit nicht mehr erhältlich war, ist mehr als verständlich. Eine Anfrage bei Blum, welches Scharnier aus der aktuellen Serie ich alternativ verwenden könnte, wurde umgehend beantwortet. Ferner wurde mir direkt mittgeteilt, dass mir das entsprechende Scharnier kostenlos zugesendet wird. Ich bin von diesem tollen Service mehr als begeistert, besser geht nicht.
By Thomas P.
Sandalen haben Kratzer, Passform schlecht, billige Qualität
By Barbara G.
Experienced a problem with a soft close hinge. Despite trolling the likes of Google/U tube etc. I was unable to find a usable solution. Contacted Customer Service at Blum UK & received a definitive answer by return. Superlative Customer Service!!!
By Steve C.
There aren’t many companies with Customer Services that would have engaged with my situation as effectively and efficiently as Blum have. Please keep up the good work, your organization’s methodology is rare, refreshing and highly valued.
By Andrew F.
