BluePearl Veterinary PartnersReviews of bluepearlvet.com

Took my 12 year old Dog in after he developed a growth under his chin and already had seen 2 other vets. Took him to the Blue Pearl in Augusta GA. Vets name was Kevin A. Kunkel. He told us that it was not going to be cancer like the 2nd Vet had told us that she thought. So our dog has the surgery. Go for his recheck and it is cancer! Cost us 4 grand that we don't have to help our dog & it is cancer. Will never recommend Blue Pearl!!!

Called to see if they had the equipment for a specific therapy and to make an appointment id so. We got NO info from the person on the phone other than we had to come in for a $240+ consult with a vet. But still no answer if they could do the procedure. As others stated - this is a money driven business, rather than a compassionate vet clinic. The person was cold, mechanical and I doubt ever was a pet parent. NEVER will go to them or any other one of their "clinics/businesses" They are owned by MARS corp, also Banfield and others

We were seen at Blue Pearl in Cary, NC for our cat who was losing weight. The internal medicine doctor recommended doing a PARR test, which would be sent to an outside lab, to find a diagnosis. I was told the results could take up to 14 days to receive. After almost a month filled with repeated calls and them saying the results were still “pending”, I still hadn’t received the results. In the meantime my cat was not eating at all and was wasting away. I finally took him to my primary vet, since Blue Pearl wouldn’t help me. She was able to access BP’s records and found that they failed to send off the blood sample for 13 days! By the time we received a diagnosis, more than a month after first taking him to BP, it was too late, the small cell GI lymphoma (which should be easily managed) had spread to his bone marrow and we had to let him go. To add insult to injury, afterwards they asked for our feedback, which we willingly gave. During my conversation with the customer relations specialist, I was asked about an outstanding balance of $671. I explained that was for the PARR test which wasn’t sent out for almost 2 weeks and when we finally got the results almost a month later, they were inconclusive, possibly because the blood sample wasn’t viable anymore. BP ultimately refused to waive the cost of the test stating that it was the lab’s fault. The lab never received the test. Of course not, because it was NEVER SENT! I asked to speak to the manager and was told she would call me back. It has now been over 3 months and I have yet to receive a return call, despite follow-up calls and emails. Honestly, I am not terribly concerned about the money. I am concerned about their lack of transparency and accountability. This practice was recently bought out by BP. Under the former ownership, we always received compassionate, quality, patient centered care. Since BP has taken over, the quality of care has drastically diminished. Their focus is on money, not patients.

I brought my dog in to the nyc emergency room for a non-life threatening issue. She's an older dog and has to take many pills both day and night. When she started to turn her nose up at hard/crunchy food, I got concerned. She was still taking her pills in a pill pocket, but my fear was if something worse was wrong it could progress to her not taking her pills which would make matters worse. When we got there she was examined and they said everything looked fine physically. My dog had multiple issues that were all medically managed. Her biggest issue was congestive heart failure, but again it was medically managed by this hospital and the cardiologist was amazed at how well she was responding to the medications. Anyways, they ran blood tests and said her kidney levels were high and there could be multiple reasons for that. The biggest reason could be the heart medications. However, they wanted to keep her overnight and give her some antibiotics in case it was a kidney infection and also put a tube in her to flush out her kidneys. At first I thought it was a bit much seeing as how I thought maybe she was just having dental pain, but I trusted them as I had so often before and relinquished bailey to them. This was the first time I had ever relinquished her without saying goodbye or kissing her which would turn out to be a mistake. The doctors called me in the morning to say they were worried about her because her gums were a muddy brown color indicating she wasn't receiving enough oxygen which was confusing them because she wasn't breathing abnormally. So, they needed to troubleshoot more, but they were worried for her. For the first time, I now became worried too. They said they would support her in whatever way they could and we hung up. 30 mins later the same doctor called me back with an update. She told me, "I'm going to be completely honest with you. Whomever put the tube in Bailey, put it in wrong. They put it in through the trachea. So, fluid has been leaking into to lungs. We are also concerned that since this was done incorrectly that bacteria could've been introduced into her lungs and she might get pneumonia which she may not survive from." I was in complete shock. I brought my dog in for a non-life threatening situation and now you've made it a life threatening situation. They said she was coughing up fluid which was good and they were going to up her dosage of antibiotics in order to stave off any possible infection and would then support her the best way they could. They also said they were going to use the tube to try to suck out some fluid from her lungs. Now, they said, they at least knew why her oxygen levels were low....it was the misplaced tube that was causing it. Now...I'm REALLY worried. 30 mins later I get another call..."unfortunately, we have some bad news. We were attempting to remove the tube from bailey and she passed away. We tried giving CPR, but were unsuccessful in bringing her back." What?!? I was incomplete shock. I raced to the clinic to be with my baby girl one last time. While there, completely heart broken, I asked to speak to one doctor and one administrator. I told them both that I couldn't understand how I bring my dog here because she was having a non-life threatening issue and less than 12 hours later, she's gone. The doctor said that yes the tube was placed incorrectly but it was just a perfect storm of things that occurred that lead to her passing. The administrator said he was sorry and that even though they would never know for sure, that the tube misplacement was likely a contributing factor in her death. Contributing factor? I'm convinced had I not brought my dog to any clinic that night, she would still be here with me today. I was so completely heart broken by what had both happened and by what was said. "We are truly sorry. We are refunding all the payments that you made both last night and today." Thanks. That's great and all, but you can keep the $6,700. I'd rather have my bailey back.

Our dog was in need of emergency care for ITP, a blood disorder that sees the body’s immune system attack and destroy the blood platelets. The result is no coagulation of the blood and internal bleeding that is terminal if not treated promptly. Dr Roca and the staff at Blue Pearl in Lakewood, CO gave swift and effective treatment for 24 hours, stabilizing our dog. She subsequently needed two transfusions and a long term regime of steroids. Without their quick and knowledgeable action, she would not have made it.

This animal hospital listed as emergency. Not really. I am waiting already over 3 hrs. With my dog. If you have an emergency try to use different one

We took our 15 month old dog (Sloan) to an eye doctor because she had a red eye and swollen glands under her jaw. The eye doctor was “Eye Care for Animals in North Scottsdale”. Immediately the Vet said that my dogs issue was not her eye and that she was very sick. The took a sample of lump under her jaw and sent it off and referred us to the animal hospital next door. This was Blue Pearl Pet Hospital. We were able to get Sloan in the following day and Dr. Sara Ford was able to see our dog. By this time we had received the results back from the sample that was taken, and the Eye care vet said that the sample came back as metastatic cancer. Dr Ford had received the results as they were brought over from the next door vet. Dr Ford looked over our dog and said that she did not believe that our dog had cancer because she was so young and in 30 years of practicing, she had never seen this. She told us that she didn’t believe the lab results that we had. She said that we need to get xrays taken of Sloans head neck and chest and take more samples to send in. If the xrays came back clear then we should have Sloan have a CT Scan. The xrays were negative and we scheduled the CT Scan. Two days later we took Sloan in and she would need to spend the day in order to get the scan done. We dropped her off at 8:45 am and left for the day. We picked Sloan up that Thursday night and we were told that we will hear back within 24 hours. 48 hours later we had not heard back so we called and we told that they would call us back. 8 hours later we had still not received a call and we called again. I was told that the doctors have rounds and they would call when they get a chance. I asked how long that would be and was told they don’t know. I told them that if I didn’t hear back by 8pm I would stop by to talk to the doctor. Less than 20 seconds later from my call my wife received a call from Dr Ford. Dr Ford went on to explain that the lab they use doesn’t work week ends and that they will not know anything until Monday. Monday comes and we don’t hear a thing once again. My wife calls and they say they will send the results and have the doctor call. They send the results and they are from Antech lab in Irvine California and the report is the same Thursday that we had our dog tested and Blue Pearl Pet Hospital failed to let us know. The Friday, Saturday and Sunday that Dr Ford ignored the results, the patient and their customer, Sloans health had rapidly declined to the point that both of her sinus canals were blocked, her lymph glands had increased in size and Sloan had not slept in 3 days. Other than the emailed report that I can not read because I am not a vet, I still have not heard from the Hospital or any doctor or any other staff member at Blue Pearl. At 5:00 pm Monday night I had to put Sloan to sleep! In my opinion this Hospital is not interested in helping your dog get better. They have doctors like Dr Ford that the only interest is getting you to spend as much money as they can by playing on your heart strings because we love our animals. They want to get every test and diagnosis they can just to make money. I have done some more research in the area and it is my opinion that there are a lot of great animal hospitals close by that you should look around before choosing this one. We spent $5000 to look after our dog and have still not heard from them.

Took a small dog in , after hours, for a bug for which multiple other dogs in family had been treated. Diarrhea and vomiting. Clearly informed them of treatment given to other dogs that resolved issue ( antibiotic and anti nausea medication). They took my dog to back for several hours and then came out and told me dog needed to be hospitalized overnight at $$$$ due to its condition. I demanded dog be brought back for me to observe. Dog was shaking due to fear but otherwise was alert and happy to see me. I refused hospitalization. They gave 5 lb dog fluids under skin and sent home meds and saline bag with instructions to give more fluids next day. They had put so much fluid under the skin that it took 5 days for his body to absorb it. I did not administer any additional fluids. Antibiotics I had requested resolved the issue. Bottom line is they wanted the money for hospitalization and were not looking after the best interest of my fur baby.