I was sent the wrong merchandise.
I was sent the wrong merchandise. I returned it. Never received a credit. Contacted bluefly numerous times. No response back from customer service. No thank you.
By Kay
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
693 reviews
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Shop luxury fashion at exceptional prices, with a curated selection of designer apparel, shoes, handbags, and accessories from Valentino, Gucci, Prada, Jimmy Choo, and more.Experience seamless shopping, fast shipping, and customer-first service while elevating your wardrobe with luxury at a great price.
Bluefly (bluefly.com) has 693 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
693 approved reviews, newest moderated first
I was sent the wrong merchandise. I returned it. Never received a credit. Contacted bluefly numerous times. No response back from customer service. No thank you.
By Kay
One terrific place to shop. Had to return item for a different size. Staff could not have been more helpful or nicer. Smooth transition all the way. Will definitely shop again and tell family and friends about the positive experience.
By Richard
It was really hard to deal with their customer service after you make the purchase even in few minutes.i order a shoe size 8 and they send me size 7 I didn’t know till i heart my feet .i didn’t call again because it was the worst deal I ever had. Do not deal with those people because if u call them they make fun of you . Shame there is a company in US like that !!!!!!
By Nouri
DHL shipping is slow but otherwise great experience
By Dmitri
First time using this source and they have very good service.
By Melvin
Love the shoes I ordered. Saved $25. ordering from Bluefly. Shoes are as expected. I wil recommend Bluefly to family & fiends.
By Patricia
Product as advertised and delivered on time!
By Juanita
Not sure what happened but I never received my order , Received one email saying that order is being processed and that was it didn’t bother contacting them but I will keep an eye on my credit card and make sure I’m not charged so not sure if I will ever buy fro received one email saying that order is being processed and that was it didn’t bother contacting them but I will keep an eye on my credit card make sure I’m not charged so not sure if I will ever Waste my time with blue fly again
By A satisfied C.