Blix BikeReviews of blixbike.com

This company refuses to give any updates about the status of their equipment. I purchased a bike three weeks ago and they still have it pending, a week ago I requested a refund due to the lack of professional service. After calling and being assured I’d get a refund and an email stating as such due to the bike still in a “pending status”, nothing. It’s been an additional week with no updates and no refund with only an hour of waiting on the phone for customer support.

It’s been a month since I purchased and they have yet to ship my complete order. I continue to ask for updates and they haven’t responded to any of my emails. The battery they sent with the bike does not fit and I am awaiting the correct battery as well as the second one I paid for, along with the accessories for the bike. Truly I have never had a worse ordering or customer service experience. I regret ordering with them. There are many companies in the e-bike space that won’t lie and will provide decent customer support.

I purchased a brand-new bike and was shocked when the internal seat post clamp broke after only the third use. This is a critical component, and its failure so quickly points to very poor quality. I contacted customer service immediately and provided detailed photos of both the broken clamp and the intact part. Despite this, they still asked me to confirm which part was broken—something I had already clearly documented. This caused unnecessary delays. It’s now been several days, and I still haven’t received the replacement part. This clamp isn’t something I can find or buy elsewhere, so I’ve been left with an unusable bike and no meaningful help. For a new product, this is unacceptable. Reading through the other reviews, it’s clear my experience is not unique. I regret not checking Trustpilot beforehand.

I cannot get replacement parts for current models. I have a Blix Packa, and despite customer service at Blix telling me that my controller is a part that ships on current bikes, they have not been able to get a replacement controller in stock for 6 months. I had the bike in service for about 18 months before the controller failed.

First, I would like to state that I have no issues with Blix's products. I bought my Blix Aveny 5 years ago. I have over 6000 miles on that bike and as of today, the only things I needed to replace was tires, brake pads, and a few broken spokes. So in Nov 2024 I baught my wife a Blix Sol Eclipse Cruiser. After 150 miles the battery stopped charging and I requested a warranty replacement from Blix on Jan 2. On Jan 6 the US Tech agreed and submitted a waranty replacment request. On Jan 8 it was "approved". And then I waited, and waited. Finally on Feb 2 they sent my an order number, BUT COULD NOT GIVE ME AN APPROX SHIPPING DATE. Then on Feb 12, they asked me to return the defected battery. I said I would as soon as they sent me a tracking number for my new one. Then I waited and waited, complained a few times and waited some more. Finally on Mar 31, UPS delivered a new battery to me, 3 months after the failure was reported. And my story does not end here. The battery they sent me DOES NOT fit my bike! Haven't heard from them yet. So understand the lack of professionalism this company has before you purchase their products. My wife's bike is still useless 3 months after reporting a warranty issue

They talk a good story but now 3 months into a battery warranty replacement and guess what NO battery, no communication nobody’s ever available and the phone number just rings and tells you to call during THEIR convent hours 12-4 pacific time all a farce going to reverse CC card payment of two years for non performance of warranty, see if that does the trick

Worst purchasing experience I've ever had. Ordered two bikes. Both came a month late and damaged due to extremely cheap packaging. Delivery of the bikes was so bad, it deserves a whole separate thread. Received return labels on the bikes, plus accessories. They've had all returns in their possession for 4 weeks. Still no refund. For two solid weeks, could not get anyone to answer the phone or reply to an email. Finally received a response. Was told my situation had been "escalated" to management. That was a week ago. Still no refund. If this isn't the worst online retailer on the planet, they are definitely in the top five.

Review: I purchased this bike expecting a smooth experience, but it turned out to be a huge disappointment. The bike itself was extremely heavy, making it nearly impossible to carry up and down the stairs. It was completely impractical for my needs, so I had to return it. However, the real issue is the terrible customer service. Despite returning the bike, I have yet to receive my refund. I’ve sent multiple emails, and they haven’t even bothered to respond. It’s frustrating and unacceptable to be ignored after spending my hard-earned money. I would not recommend buying from this company unless you’re willing to risk poor service and potentially losing your money. Still waiting for my refund!