Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
27 reviews
Blackview & AGM Rugged Outdoor SmartphonesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the Authorized Global Agent for Blackview. Get BV9800 instantly in the countries we sell to. BV9900, BV9800, BV5900. We have local warehouse and repair centers to ensure the best experience for you. Our Blackview smartphones are sold with local 1 Year warranty. Buy Online. 14 Days 1-1 Exchange. Quality Checks In country. Price includes Custom Tax and Shipping.
Blackview & AGM Rugged Outdoor Smartphones (blackview.store) has 27 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 10 reviews with 1 star · Clear filters
I wanted assistance in choosing a blackview phone that would meet the needs I had. I tried reaching out via chat, sat there for almost 2 hours at number one in que with no response. Looked for contact number, finally found one which just led to a recording stating busy and was disconnected. If this is the type of service I can expect once I purchase a phone I have to rethink my position on wanting a blackview.
By michelle
Please use a credit card if you purchase a phone that is over £100.00 in value from Blackview. Otherwise you could be disappointed when you find out the 1 year warranty is not worth the paper it is written on.
By Rod P.
Response from Blackview & AGM Rugged Outdoor Smartphones· Oct 28, 2020
Dear Rod, I am sorry to hear about your trouble with your Blackview phone. From your reviews and profile, I noticed that you bought the phone in Europe. We are the US Store (https://us.blackview.store). Would you mind re-directing your review to https://www.trustpilot.com/review/blackview.fr Bad service is a very common problem when buying a phone from a wrong store. We wished buyers would know this before they buy. I hope this review will serve as a warning to future buyers. We have also written about what to look out for here: https://us.blackview.store/blog/buying-blackview-smartphones-from-amazon-or-ebay https://us.blackview.store/blog/bestplace-buy-blackview-ruggedsmartphone-unitedstates
