My wife loves the way it shines in the…
My wife loves the way it shines in the sunlight, it’s such a beautiful stone
By Muhammed A.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
78 reviews
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blackdiamondsnewyork.com is listed under Jewelry & Watches.
blackdiamondsnewyork.com (blackdiamondsnewyork.com) has 78 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
78 approved reviews, newest moderated first
My wife loves the way it shines in the sunlight, it’s such a beautiful stone
By Muhammed A.
I absolutely love the wedding set my husband got me for our 24th anniversary!! I will definitely tell people about your store! My only issue was he paid for expedited shipping and it still took 2 weeks to get delivered…But when I received it I was on cloud nine!!
By Tami H.
Heart was sold on this ring, but I wanted to make some changes like add a bigger stone etc.. I know they can be busy but I was told they’d get back to me within 72 hours and it’s been over a month now with zero update.. I’ve bought from there before and it went smoothly. Maybe avoid making changes or asking for pricing if you want a smooth transaction
By Merlinda P.
Response from blackdiamondsnewyork.com· May 20, 2025
Hi Merlinda, thank you for sharing your feedback. We sincerely apologize that your experience with your recent inquiry didn't meet the standard you rightly expect from us, especially given your previous positive experience. We understand your frustration with the lack of response regarding the changes you wanted to make to the ring. We've investigated and found that your messages were unfortunately filtered into our spam folder, which prevented our team from responding within our promised 72-hour timeframe. We have now transitioned to a new, more robust customer service platform to ensure this issue doesn't happen again. A member of our staff has reached out to you directly to check in and discuss your custom-made piece if you still need one. We value that you considered us for this special purchase, and we are committed to regaining your trust. We will do our best to provide a significantly improved and more responsive service going forward. Thank you again for bringing this to our attention. We appreciate your business and the opportunity to make things right.
How Awesome is my Gorgeous Ring From Black Diamonds of New York?!?!? Love it!!
By Portia H.
Beautiful I love their work, it's beautiful, great quality and will keep buying their jewelry and be telling my family and friends about their work.
By Christina C.
Beautiful Bracelet I am total happy with my Jewelery. The support and engagement is very good. Thank you.
By Taleesa
Black Diamonds- New York I love everything I have got for Ronda Benedict from here. And remember I worked in Jewelry industry for of 20 years. These in my opinion have been a great value. They are both stunning.
By Mark D B.
I was very Eerie at first cuz I never heard of black diamonds New York but they are by far my favorite Jeweler my girls ring was perfect she loved it said it was perfect for her and it was good quality I also got the Mel's wedding ring which was a black diamond titanium ring very very good quality I love it you won't be disappointed with black diamonds New York I highly recommend them
By Kyle A.