Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
202 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Black Cloud Diesel has what you need to add performance, power and fuel economy to your ride! Put more power to the road while cruising in your Ford Powerstroke, GM Duramax or Dodge Cummins diesel truck.
Black Cloud Diesel (blackclouddiesel.com) has 202 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 4 reviews with 2 stars · Clear filters
It took weeks to even order a product. Once someone returned a phone call it seemed to go okay. But don't even bother searching for a part on the website, because the search engine throws everything up but the part you are looking for, even if you have the part number. I'm so frustrated I will purchase off of ebay instead, and I've been ripped off on ebay twice!
By Customer
None of the pipe joints fit together. In the end it cost me hours of frustration and an additional $300 for an exhaust shop to cut and weld everything together. I'm pretty mechanical but it was clear these parts weren't test fit and the female ends of the pipes were not opened up enough to slide them together. The exhaust shop couldn't even heat up the pipes and make it work, so it was cut and welded to fit. It's very dissapointing, I ordered this kit so I could do it myself and save some money.
By BRETT
Ordered on 12 November order did not go into south bend until 16 November did not get clutch until 20 November sent UPS when requested FedEx
By thomas
Response from Black Cloud Diesel· Dec 1, 2015
Hi Thomas, Your order did ship within 2 shipping/business days as promised by our site! You placed your order on 12 Nov 2015 15:51:51 (3:51pm). Shipping had already closed for the day. Our home page states that orders placed after 2pm cst may not be processed until the next business day. (For clarification, that means the Next Business Day for your order was Friday Nov. 13, 2015.) When ordering your clutch, the "Availability" states "Dual Disc Clutch kits usually ship within two business days." This is stated directly above the "Add To Cart" button. Your dual disc clutch shipped on the second business day, Monday Nov. 16, 2015 going UPS Ground. We also have a UPS Ground "Time In Transit Map" on each clutch page. This map shows Time In Transit to California (you) as 5-6 Business Days. With that, Thomas, if you received your clutch on Nov. 20th it actually delivered in 4 Business Days, which is even faster than what you saw on the site when you ordered! Regarding Fedex, we don't have an option to select what carrier ships your clutch. UPS Ground is the only carrier available. Sometimes it can be confusing for customers when their order falls over a weekend, since weekends are not business days. I hope I have helped clear up any misunderstanding you've had about your order. We do work very hard to give you the best service possible. Our ratings are very important to us, we do everything we can to please our customers! As you can see in the explanation above your order was processed efficiently and well within the time frame promised on our site, and even delivered two days early via UPS! :) Please reconsider your rating of two stars for Black Cloud Diesel! Sincerely, Black Cloud Diesel
Fast shipping. But head gasket were not usable, bent up. egr delete kit did not fit right. Truck was down and didn't have time to return the product had to buy local
By james
