Black Cloud DieselReviews of blackclouddiesel.com

Response from Black Cloud Diesel· Dec 11, 2015

Hi Liam, We are sorry to see you were dissatisfied with your order! You ordered "Custom/Made to Order" stacks. That means it has to be made before you get it. Our product description does state these have an estimated 1-6 week production time which May Vary, and also clearly states that once the order is in production it Cannot Be Cancelled. In addition, the manufacturer, Grand Rock, will not ship to Canada, so we made arrangements to have your order sent to us before we could ship it to you in Saskatchewan. This is how your order progressed- On 9-28-2015 you placed your order; it was added to the manufacturer's production schedule. On 10-1-2015 we contacted you when we received Grand Rock's production lead time (they estimated of 2-3 weeks). On 10-14-2015 we contacted you when we were given a status update from Grand Rock that when the 8" piping they received to make your stacks arrived and was flawed/unusable, and they would need to order more. At this time you were given the opportunity to change your order to any stacks in stock, since more piping had to be ordered and the order was basically beginning again. You chose to switch to 6" Chrome Stacks. We changed the order and refunded the price difference to you the same day. On 10-16-2015 Grand Rock shipped the 6" Chrome Aussies and kit to us. On 10-20-2015 we received delivery of your order. On 10-21-2015 we shipped your order to Saskatchewan (you). On 10-26-2015 you received your parts - this was just less than one month after you placed your order. Custom/Made to Order parts can have a long production process which is why we state the terms up front. We did everything we could to monitor the progress of your order, and communicate the progress to you. On a 1-6 week order, your delivery was in just under a month, not the "2+ months" as you mentioned in your review. Our Ratings and how our customer's feel about their order process matters to us! I hope seeing the time frame for your order helps you see that we did not fail to provide good service with your order within the estimated time stated! :) Please reconsider your review. Sincerely, Black Cloud Diesel