Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
32 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Black & Lizars is listed under Vision & Hearing.
Black & Lizars (blackandlizars.com) has 32 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 3 reviews with 3 stars · Clear filters
Called Black & Lizars on Friday 14 July to arrange eye test. Lady in head office said all July appointments were already taken and the August diary would not be open until 24 July, so I should call back then. Unhappy with this attitude after many years with Black and Lizars, I booked a test on 14 July with another opticians and the test was done on Monday 17July. Pity, it used to be such a great company.
By K J P.
Excellent clinical service. Suggest shopping elsewhere for frames and lenses. You can pay £120 on top of the frame price for the basic varifocals that specsavers, Asda and others do for free.
By Nick C.
Arrived on time for my appointment. Receptionist was on phone and didn't even acknowledge that she'd seen me come in. Staff were floating about but took their time to approach me. I waited a while to be seen but the optician was lovely which helped! When it came to choosing glasses i specified the colour of frame i wanted and why. The assistant had the audacity to then question my nationality as i didn't fit his ideal of what being Scottish looked or sounded like :(
By Janice
