Black & LizarsReviews of blackandlizars.com

£50 for 10 min contact lense exam Examiner didn’t introduce themselves Very very basic short exam Had wrong light setting on and so bright hurt my eyes so couldn't continue exam Was recommended Euan on corner of Rose street location by a medic friend of mine Had all my family go to him for years They moved to Trotters on George Street and now Lothian Road Haven’t seen Euan my main contact for years Will not be going back Ps the examiner tried twice to upsell me to get them to supply my contacts

Similar to other reviews, good luck getting an appointment. The diary is either “not open”, calls not returned or no weekend slots. I’ve been a customer for 30 years and have always rated and raved about black and lizars. However, shouldn’t be this much of an effort to get an appointment. You might say it’s … shortsighted. I’m now with a rival and it’s night and day the booking and flexibility.

Only gave 1 star because couldn't give nothing. My daughter spent £500 on glasses and contacts, waited 3 weeks until she contacted them twice then told she didn't have an appointment on the day she was given one, they had no idea what she ordered, lenses found to be BROKE. Never ever will our family use them again.

Visited B & L mid August told will contact me end August when Sept appointments are fixed - No contact just visited them again 8 Sept only to be told the same again - Shambles couldn’t organise a hot dog stand let alone eye appointments- if I could give minus 10 I would

Called six times; impossible to get an appointment, keep receiving contradictory info, appalling service.

I don't usually post reviews, but I wouldn't want anyone else to lose out in the way that I have: Three years ago, I paid over £3000 for hearing aids at an Edinburgh branch of B&L, largely due to the promise of good ongoing support (which I'd always had with my glasses). Less than a year later, the Edinburgh branch stopped offering hearing services & I was told that I would have to go to Clements in Glasgow for checks & updates. This wasn't really practical, but B&L simply ignored all of my emails and phone calls. So I haven't been able to get an updated hearing test, or get the aids adjusted since. I'm assuming that a lot of profit is made on selling the hardware, and the support is expensive, so nobody else in Edinburgh is keen to take this on (I have been quoted £1000 for example!). When I checked this week, the service from Clements now seems to have been transferred to Milngavie and nobody even has a copy of my records. So I'm completely stuck.

Have been a client of Black & Lizars for over 15 years ranging over 4 branches. Yesterday I had an eye test at Anniesland branch; what the practitioner called my "annual routine test", but in fact an appointment I made because of perceived changes in my vision and not through being contacted by B+L. From the start the practitioner had a "couldn't be bothered" attitude, trying to race me through a procedure that I value as essential. His manner made me particularly stressed during the actual vision testing of my eyes [the alphabet board]; on afterthoughts, I believe this to be potentially dangerous and detrimental to my next year's vision ability. At one point he commented on my "IOLLA" frames; he then asked me why I "went there" [none of his business, I thought, but answered him - if B+L could sell frames as stylish as IOLLA and at IOLLA's prices, I might come to B+L]. At the end of all the tests he told me I had "significant" change in my right eye and then asked me if the Varifocal lenses I currently have were from IOLLA too. They are. He then went into a quite hostile spiel about why I should order my lenses from B+L - basically insinuating that Varifocal lenses from IOLLA were inferior in some way. He printed out my new Examination Summary, folded it into 4 and handed it to me in a manner nothing short of contemptuous; when I asked him for the protective folder that B+L have always presented their examination results in, he said that they "don't do them anymore; cost cutting". Black + Lizars have a duty of care to NHS patients to provide an optimal service that the NHS itself cannot provide itself. Any medical examination [an eye test is just that] can have serious consequences; Black + Lizars failed miserably understanding that. As to the question of "attitude" and "customer service", it has totally lost the plot there!!!!

I needed an urgent appointment. Tried phoning them half a dozen times for two day's, even emailed. Turns out I was wasting my time Don’t waste yours