Customer service was amazing
Customer service was amazing, very quick response and problem resolved. The brand stands by its word 100%
By David S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
92 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elegant like Black. Minimal like Gray. We prioritise on curating and bringing premium technology to our customers with a minimal and seamless experience and embody sophistication and simplicity, offering a curated selection that complements your lifestyle.
Black&gray (blackandgray.co) has 92 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
92 approved reviews, newest moderated first
Customer service was amazing, very quick response and problem resolved. The brand stands by its word 100%
By David S.
Good reviews on the product which was why I would try this headset.
By SHELLY M.
Was easy to order. Received order confirmation right away. Just hope the product is as good as it shows.
By Mike B.
The one I have works pretty good so I'm ordering one for my dad
By Michael S.
Easily navigatable site.
By Justin W.
Head band broke first day I used it. I can't get a hold of the company to replace it. Tried to get a hold of them 4 times so far.
By Kyle R.
Response from Black&gray· Mar 24, 2026
Hi Kyle, Our sincere apologies for the inconvenience. We've arranged a free replacement for you, our apologies for the delayed response we've improved our systems. Please reach out to us if you need any other help we're always happy to help you. Best regards Black&Gray Support
Fast and easy purchase for the drivers headset. Thanks
By Joseph A.
Ordering was very easy and before I could print off a copy of the confirmation number, it was sent to my emai.
By CATHY W.