Horrible service
Horrible service , phone numbers don’t work . Good luck getting a refund . Even when they mess up
By Yoanna
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
355 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.
Bkeratin Professional (bkeratinstore.com) has 355 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
355 approved reviews, newest moderated first
Horrible service , phone numbers don’t work . Good luck getting a refund . Even when they mess up
By Yoanna
This is my first time order from Bkerain, I really love this products, first time users, this product was in perfect condition when a arrived to my home, and didn’t take more of a week after I order .Really love it.
By Arlin
Response from Bkeratin Professional· Jan 24, 2022
Dear Customer We are very happy that you are satisfied! Your satisfaction is our main goal! 😍 Thank you for your preference for our company. We hope to see you again!!!! ❤✔ I am always at your disposal to answer any questions! With best regards, Danielle.
My order was sent to another address and I still haven't received a response from you.
By Solange V.
Ordered $100 of product and half of the contest spilled out into the bag, went Onto Facebook reviews and saw 2 others the same, Please contact me so we can sort this out and I can change the review.
By Maddy H.
Sempre recebo produtos rápido, vcs são excelentes
By Franciele L.
Response from Bkeratin Professional· Jan 17, 2022
Prezado(a) cliente, Obrigado por sua preferência por nossa empresa ❤✔😉 Obrigado pelo voto de confiança, sua satisfação é nosso principal objetivo. 😍 Estou a sua disposição para responder qualquer pergunta! Com os melhores cumprimentos, Danielle.
Great communication when l would be receiving my item. Thanks.
By Martha
Response from Bkeratin Professional· Jan 11, 2022
Dear customer, Thank you for your preference for our company ❤✔😉 Thank you for the vote of confidence, your satisfaction is our main objective. 😍 I am at your disposal to answer any question! Best regards, Danielle.
My order was delivered to another address, I Emailed the company but haven’t heard from them yet.
By Imart
Envío rápido!! Todo bien empacado.
By Elizabeth M.
Response from Bkeratin Professional· Dec 29, 2021
Estimado cliente, Estamos muy contentos de que esté satisfecho! Su satisfacción es nuestro principal objetivo! Gracias por la preferencia por nuestra empresa ❤✔. Estoy siempre a su disposición para responder a cualquier pregunta. Saludos cordiales, Rafaela G.