Bkeratin ProfessionalReviews of bkeratinstore.com

Response from Bkeratin Professional· Jul 17, 2026

Hello, We sincerely apologize for the delay and understand your frustration regarding your order. Please know that we are doing everything we can to help and ensure that your package is delivered as soon as possible. We have been actively following up with the carrier and keeping you updated because we want to find a solution for you. Unfortunately, the current situation is related to the carrier’s delivery process, and we are also depending on them to resolve the issue and complete the delivery. We truly appreciate your patience and understanding while we continue working to get your order to you. Kind regards, Paola V.

Response from Bkeratin Professional· Apr 13, 2026

We’re very sorry for the delay and any inconvenience caused. According to the tracking information, your order has already been delivered. If you are still unable to locate the package, please contact us directly so we can investigate further and assist you as quickly as possible. We’re here to help. Paola V.

Response from Bkeratin Professional· Nov 13, 2025

Hola, lamentamos mucho lo sucedido. Desafortunadamente, estos cargos adicionales son impuestos por las autoridades de su país y no tenemos control sobre ellos. Estas normas están fuera de nuestro control y no podemos prever los costes adicionales que puedan aplicarse durante el proceso de importación. Agradecemos su comprensión y estamos a su disposición para aclarar cualquier otra duda que pueda tener. Wanessa B.

Response from Bkeratin Professional· Oct 31, 2025

We apologize for any confusion and concern this situation may have caused. We contacted you directly and clarified all the details about the shipment. Your order was shipped as informed, and is now listed as successfully delivered by the carrier. We are committed to transparency and good customer service, and we are happy to know that everything has been resolved. Thank you for your patience and understanding.

Response from Bkeratin Professional· Oct 31, 2025

We apologize for the inconvenience caused. Please be advised that the delay was due to new customs requirements, which temporarily impacted the order release process. Fortunately, your order has now been released and delivered, and we are very happy about that. We appreciate your understanding and patience during this period, and we remain at your disposal for anything you may need. Pamela A.

Response from Bkeratin Professional· Oct 31, 2025

Lamentamos mucho la situación que nos ha descrito. Nos hemos puesto en contacto directamente con usted para aclarar todos los detalles de su pedido, le hemos explicado el motivo del retraso y hemos realizado un seguimiento exhaustivo hasta que se ha completado la entrega. Nuestro objetivo es ofrecer siempre una experiencia positiva y transparente, y quedamos a su disposición por si necesita cualquier tipo de ayuda adicional. El equipo de Bkeratin Store .

Response from Bkeratin Professional· May 29, 2025

Thank you for reaching out and sharing your dissatisfaction. We are very sorry for what happened. As we talked earlier on another platform, we are waiting for your response so we can resolve your issue as soon as possible. We are here to help with anything you need! Wanessa B.