Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,598 reviews
BirdfySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
Birdfy (birdfy.com) has 1,598 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,598 approved reviews, newest moderated first
Quick turnaround.
By Neal E.
Response from Birdfy· Feb 3, 2026
Thanks Neal! glad to hear about the quick turnaround! If you need anything else reach out via Birdfy Chat email or phone support Phone support is available for US customers
I found exactly what I was looking for. The birdfy feed has been wonderful
By Margaret St G.
Response from Birdfy· Feb 3, 2026
Thank you so much Margaret! We are thrilled you found exactly what you were looking for in the Birdfy feeder. If you need anything please reach out via Birdfy Chat email or phone support Phone support is available for US customers. Happy birdwatching!
Cela fait plus d’une semaine que j’attends d’être livré de mon achat, et je n’ai toujours rien reçu à ce jour. Je n’ai pas non plus reçu d’informations, et j’ai même été obligé d’aller les réclamer. 24h après, je n’ai toujours pas d’explications. Pour avoir lu d’autres commentaires, je constate que je ne suis pas le seul dans ce cas, ceci est très fâcheux surtout lorsqu’il s’agit d’une commande destinée à un cadeau d’anniversaire, date d’anniversaire qui soit dit en passant a eu le temps de passer. Même pas sûr d’avoir le droit à un geste commercial en guise de dédommagement. Affaire à suivre…
By Max
Response from Birdfy· Feb 3, 2026
Cher Max, Merci d'avoir pris le temps de partager vos commentaires, et je vous présente mes sincères excuses pour la frustration et la déception que vous avez rencontrées avec la livraison de votre commande. Je comprends parfaitement à quel point il est préoccupant de ne pas recevoir votre achat après plus d'une semaine, surtout lorsqu'il était destiné à un cadeau d'anniversaire. Manquer une occasion aussi spéciale rend cette situation encore plus regrettable, et je suis vraiment désolé de vous avoir déçu. Votre expérience ne reflète pas le service que nous nous efforçons de fournir, et je veux arranger cette situation pour vous. Pour obtenir une assistance immédiate et résoudre ce problème le plus rapidement possible, je vous encourage à contacter notre équipe de support par chat. Ils pourront suivre votre commande et vous fournir des détails précis. Nous apprécions votre confiance et votre patience durant cette situation difficile. Dear Max, Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and disappointment you've experienced with your order delivery. I completely understand how concerning it is to not receive your purchase after more than a week, especially when it was intended as a birthday gift. Missing such a special occasion makes this situation even more regrettable, and I'm truly sorry we let you down. Your experience is not reflective of the service we strive to provide, and I want to make this right for you. To get immediate assistance and resolve this matter as quickly as possible, I encourage you to reach out to our chat support team. They'll be able to track your order, provide you with specific details. We value your business and truly appreciate your patience during this difficult situation.
This is the best gift ever, extremely good customer service and warranty. I enjoy watching the birds, and feeding them once you get it situated and for me eliminate squirrel issues - I can put premium seed in it and it last for 2 weeks attracting 200 plus birds! I have seen several new birds that I would of missed without the camera and cloud option.
By Stephanie P.
Response from Birdfy· Feb 3, 2026
Thank you so much for sharing this wonderful experience, Stephanie! We’re thrilled to hear that it’s been such a meaningful gift for you and that you’re enjoying watching and feeding the birds. It’s great to know the feeder setup has helped eliminate squirrel issues and made feeding easier, being able to use premium seed and see it last that long is a big win. We also love hearing that the camera and cloud features helped you discover new birds you might have otherwise missed. Those moments are exactly why we do what we do. Thank you for your kind words about our customer service and warranty. We truly appreciate your support and wish you many more enjoyable bird-watching moments ahead! 🐦
Easy to order. This is my second bird feeder I’ve sent to friends. They love the gift!
By Susan T.
Response from Birdfy· Feb 3, 2026
Thanks so much, Susan! We’re thrilled you keep sharing Birdfy with friends and that they love the gift. If you ever need anything reach out via Birdfy Chat email or phone support Phone support is available for US customers. Happy birdwatching!
DO NOT BUY THIEVES AND CON ARTIST. They take your money and do not deliver when you phone them to find out where your order is the call costs £15 for a few minutes and they just say it’s not been shipped yet but they will look into it The is no complaints procedure and nothing you can do about them keeping your money or the cost for the call I recommend you do not buy from these con artists In reply to your reply I have done that multiple times and you just email me with a non sensible reply saying you believe it to be all resolved when you know full well it isn’t and you have done nothing I ONCE AGAIN SUGGEST NO ONE SHOULD BUY A PRODUCT FROM AMERICAN COMPANY THEY ARE PROBABLY DONATING YOUR HARD EARNED MONEY TO TRUMP AND ICE THEY SUPPORT THEM
By Andrew F.
Response from Birdfy· Feb 2, 2026
Dear Andrew, Thank you for taking the time to share your experience, and I sincerely apologize for the frustration you've encountered with your order. I understand you've faced multiple issues including non-delivery of your order and concerns about our phone support costs. This is absolutely not the experience we want any customer to have, and I take your feedback very seriously. I recommend reaching out to either our Chat Support or send an email to [email protected] so we can investigate and escalate if needed. That way, if a courier lost the package, we can send another one. Again, my sincere apologies for this experience. Best, Mark
My first birdfeeder is fantastic. When the team was in town they even came by and we talked about what I liked and what I would change for it to be even more user friendly. The pictures are crisp and the battery life (even without a solar panel) on the rookie is very good, even on a very active feeder. I mounted on a pole w a squirrel baffle and so far so good. Adding a bird bath and a bird house as well we liked it so much!
By Rachel P.
Response from Birdfy· Feb 3, 2026
Thank you so much for sharing your experience, Rachel! We’re absolutely delighted to hear how much you’re enjoying your first bird feeder and that it’s been such a positive experience from start to finish. It’s especially meaningful to know that you had the chance to connect with our team in person and share your thoughts, that kind of feedback helps us continue improving and making our products even more user-friendly. We’re glad to hear the image quality and battery life on the Rookie have met your expectations, even with such an active feeder. It sounds like you’ve built an amazing setup with the pole mount, squirrel baffle, bird bath, and bird house. No wonder the birds are loving it! Thank you again for your support and enthusiasm. We’re excited to be part of your bird-watching journey and can’t wait for all the moments ahead. Just reach out if you need any help with your cams!
The squirrels are chewing the frame of my feeder I hope this stops them from breaking my feeder
By Kirk W.
Response from Birdfy· Feb 3, 2026
So sorry to hear the squirrels are chewing on your feeder frame, Kirk. We appreciate you letting us know. The best setup against squirrels recommended by most users will always be a pole and baffle. Make sure it is 10 feet away from any tree or platform they can jump from and 4-5 feet above ground. In terms of feeds, use chili flakes or capsaicin powder. They hate the smell of chili. Peppermint works really well too. Please reach out via Birdfy Chat, email, or phone support for help and replacement options; phone support is available for US customers. Happy Birdwatching!!
