Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
329 reviews
Birch Gold GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
329 approved reviews, newest moderated first
Great experience. Explains and answers questions. Follow up calls for satisfaction.
By Kim Gardner M.
Response from Birch Gold Group· Oct 9, 2023
Hi Kim, We are thrilled that you had a 5-star experience in your precious metals purchase! We'd love to continue providing you and your family with excellent service so feel free to reach out at any time!
Chris and Brock were great to work with. They explained everything to us and made sure we were comfortable with our decision. No pressure just lots of information. If we did not understand they would take the time to explain until we understood completely. Will definitely use them again
By william D.
Response from Birch Gold Group· Oct 4, 2023
Hello William, We are so happy Chris and Brock made your purchase a memorable one. We work hard to give customers the great treatment they deserve and we’re glad that this commitment was reflected in your experience. We can’t wait to grow our relationship with you! It was a pleasure being able to assist you and we encourage you to reach out if you need anything.
Those we talked with were very helpful, answered any questions we had. They did not pressure us into getting anything, and worked with us according to our time and need.
By Peggy E.
Response from Birch Gold Group· Oct 4, 2023
Hi Peggy, We’re thrilled to hear that our staff’s support and commitment to customer satisfaction helped ease your mind in your precious metals purchase. Our goal is to always put our customers’ needs first, so please don’t hesitate to reach out to us should you have any questions.
Great customer service and knowledgeable professionals makes it a nice experience
By marc C.
Response from Birch Gold Group· Sep 26, 2023
Hello Marc, We’re thrilled that we were able to give you a 5-star experience in your precious metals purchase! We’re always here for you, so please feel free to reach out to us at any time should you have any questions.
I have purchased gold products from competitors and found my experience with Birch Gold Group to be superior in their process, prices and customer support. I never felt pressured to purchase anything.
By Ronald F.
Response from Birch Gold Group· Sep 25, 2023
Hi Ronald, We love that we were able to deliver a first-class experience in your precious metals purchase. Satisfying our customers without pressure is why we do what we do! Welcome to the Birch Gold Group family! Please let us know if there’s anything else we can do for you in the future.
I was very proud of my decision to go to gold and silver and now I cant even find my account to check on it
By Donna H.
Response from Birch Gold Group· Feb 16, 2024
Hi Donna, We’re glad to hear that you’re proud of your decision to invest in precious metals. We apologize for any frustration you experienced in locating your account. We understand that the issue was with finding the URL to log into your online account with your IRA custodian. We were happy to provide you with that information again as soon as we were made aware of the issue. If you have any further needs, please don’t hesitate to reach out to us directly.
The Birch Gold Group educated me, answered my questions and then supported my decision. Delivery was as promised and follow up was timely.
By Denise
Response from Birch Gold Group· Sep 22, 2023
Hello Denise, We’re thrilled to hear that our staff’s support and commitment to customer satisfaction helped ease your mind in your precious metals purchase. We are also thrilled that you received your metals in a timely manner. We’re always here for you, so please feel free to reach out to us at any time should you have any questions.
Great communication, very timely. The people I spoke with were very polite, they answered all of my questions and came across confident and reassuring. I received my shipment a lot sooner than I expected.
By Mary Kay L.
Response from Birch Gold Group· Sep 22, 2023
Hi Mary Kay, Thanks for your feedback! We're so happy to see that our commitment to timely responses and a kind, friendly staff was reflected in your experience with us. It was a pleasure to have the opportunity to assist you and we encourage you to reach out should you need anything in the future.
