Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
329 reviews
Birch Gold GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
329 approved reviews, newest moderated first
The process was easy, seamless and thorough. I would recommend and will do it again!!
By Ellise PeakeustAnswer C.
Response from Birch Gold Group· Oct 24, 2023
Hi Ellise, Thanks for letting us know you had a 5-star experience with Birch Gold Group! We can’t wait to grow our relationship with you, so please reach out if you need anything in the future.
We were very, very impressed with the entire team at Birch Gold Group, especially being a first-time purchaser. Birch Gold gave us great information and walked us through the entire process to ensure we were taken care of and getting the most bang for buck regarding our budget. Most importantly, they delivered our precious metals faster than expected. :) You have earned a loyal customer, thank you.
By Darrin
Response from Birch Gold Group· Oct 18, 2023
Hello Darrin, We love that we were able to assist you in your first precious metals purchase! Educating our customers is one of our favorite and most important things to do and we’re so happy it made you feel confident in your purchase. We’re thrilled that the metals were delivered in an efficient manner as well. We can’t wait to grow our relationship with you! If you have any questions, please don't hesitate to reach out to us.
When we decided to diversify our investments into actual metals, we selected Birch Gold Group mainly because they are represented by conservative and trustworthy Ron Paul. We were not disappointed. Our transaction went smoothly from deciding what to buy that would best fit our desired outcome, to secure delivery, to follow up emails and phone calls to make sure received everything and were happy. We highly recommend Birch Gold Group for your gold or silver purchases.
By BOB R.
Response from Birch Gold Group· Oct 17, 2023
Hi Bob, We're thrilled to know we made your precious metals purchase smooth and informative. We understand that navigating the world of precious metals can be challenging and that's why educating customers is so important to us. Our goal is to always provide this level of service, so please don’t hesitate to reach out to us should you have any questions.
Updating my review. While Birch did send my order to the wrong depository, they have since reached out to correct the error. I will update again when this issue is resolved. Update: Birch was able to work with the custodian to correct the depository error. My thoughts are that while businesses may make mistakes from time to time, Birch ensured the error was corrected.
By Matthew M.
Response from Birch Gold Group· Feb 16, 2024
Hi Matthew, Thank you for taking the time to update your review. We sincerely apologize for the inconvenience caused and we are grateful for the opportunity to make things right. We appreciated your understanding throughout the process, and we look forward to continuing our relationship with you. Please reach out to us should you need anything in the future.
Great place to work with . Very professional and very comfortable with there advice. Answered all the questions we had. Excellent job from there staff. Proud to have them in my corner.
By Michael R.
Response from Birch Gold Group· Oct 11, 2023
Hello Michael, We’re thrilled to hear that our staff’s support and commitment to customer satisfaction was reflected in your precious metals purchase. We’re just as proud to have you as a part of the Birch Gold Group family! It was a pleasure being able to assist you and we encourage you to reach out if you need anything.
This was our first experience purchasing precious metals and I found everyone that I dealt with to be extremely helpful. Susan and James were very patient with explaining the process and taking the time to understand what our goals were. The transaction went exactly as they had described. My husband and I are very happy with our purchase and the Birch Gold Group.
By customer
Response from Birch Gold Group· Oct 10, 2023
Hi there, We love to hear that Susan and James made your first precious metals purchase a memorable one! We understand that navigating the world of precious metals can be challenging for first-time buyers and that's why educating customers is so important to us. Welcome to the Birch Gold Group family! If you need anything, please don’t hesitate to reach out to us.
The rep I spoke with took plenty of time to explain the options available and had helpful information as I considered the breakdown of the metals to go into my new account.
By Lawrence N.
Response from Birch Gold Group· Oct 10, 2023
Hi Lawrence, We are so glad our staff’s commitment to educating our customers was reflected in your purchase. Thanks for letting us know the information provided proved helpful in making your decision – it lets us know we are on the right track! We’ll always be here, so please don’t hesitate to reach out should you have any questions.
We worked with Katrina and the whole experience was seamless. She was friendly and informative. We had such a positive experience and are recommending Birch Gold Group to all of our friends.
By Montana
Response from Birch Gold Group· Oct 10, 2023
Hello Montana, We are so happy Katrina made you feel as important as you are. Satisfying our customers while spreading kindness is one of our favorite things to do and we are glad this was reflected in your purchase. We want to thank you for the recommendations! If you need anything, please don’t hesitate to reach out to us.
