Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
329 reviews
Birch Gold GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?
Birch Gold Group (birchgold.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
329 approved reviews, newest moderated first
Excellent customer service. They made it easy and fast. Highly recommend them.
By Tim G.
Response from Birch Gold Group· May 23, 2025
Hi Tim, We’re so happy to hear your experience with us was efficient and smooth! Taking care of our customers and ensuring they have a streamlined purchase process is what we strive for. We are grateful for your feedback and recommendation! Please don’t hesitate to give us a call if there is anything else we can do for you.
They made the process easy and took the time to help me understand everything.
By Travis D.
Response from Birch Gold Group· May 16, 2025
Hi Travis, We’re thrilled to hear your transaction was smooth and you felt supported every step of the way! Taking the time to ensure you have all the information you need to make informed decisions is important to us. Thank you for your feedback. If we can provide any further assistance, please feel free to give us a call!
Big trap hole to loose your money ! Everything changed with the unique insight written high up.
By Green H.
Response from Birch Gold Group· May 14, 2025
Hi Green, We thoroughly searched our systems and didn’t locate any record of you being a customer of ours. We asked Trustpilot to reach out to you on our behalf and request information that would help us verify your experience but regrettably, no response was provided from you. We encourage you to contact us at (800) 645-8709 and ask for a Customer Success representative so we can help resolve this disconnect.
I had the privilege of working with Sam and he was very friendly and helpful. Everything went smoothly and I am very satisfied with my experience working with the BGG
By Luke E.
Response from Birch Gold Group· May 9, 2025
Hi Luke, Thank you for your kind words and recommendation! We are elated to hear you had such a great experience working with Sam and our team. It means a lot to know our efforts to provide a streamlined and supportive purchase process earned your trust and satisfaction! If there is anything else we can do for you in the future, please don’t hesitate to give us a call. We are always here for you!
Birch Gold Group is the leader in precious metal purchases and Gold IRA facilitation for a reason. I drug my feet for years and when I finally reached out, Birch was ready to assist. They were patient with me as I weighed my options, feeding information as requested over time without pressure. I learned an immense amount about the assets and the process of structuring a Gold IRA, giving me the confidence to pull assets out of the stock market and into gold. I cannot recommend Birch enough and look forward to maintaining a lifetime relationship with them.
By Rob
Response from Birch Gold Group· May 9, 2025
Hi Rob, We’re happy we empowered you with the knowledge you needed, enabling you to make informed decisions throughout your precious metals journey! Our team is dedicated to providing pressure-free support and in-depth information to ensure your purchase process goes smoothly. It’s wonderful to know this was reflected in your experience and deepened your knowledge of precious metals! We are so grateful for your feedback and recommendation and look forward to being a reliable resource for you. Please feel free to give us a ring if we can be of any further assistance!
It was a very easy process. Everyone was patient, friendly, and knowledgeable.
By BB
Response from Birch Gold Group· Apr 25, 2025
Hi BB, We’re so pleased to hear you had a smooth purchase process and an enjoyable experience with our team! Thank you for your sharing your feedback with us. Please don’t hesitate to reach out if there is anything else we can assist you with!
The representatives at Birch were very helpful, patient, and knowledgeable. They guided me every step of the way and made the process easy when doing a rollover IRA to a precious metals IRA.
By Charlie
Response from Birch Gold Group· Apr 29, 2025
Hi Charlie, Your kind words are appreciated! We’re very pleased to hear our team provided helpful, patient, and informative support that helped make the purchase process easy for you. Helping our customers navigate the precious metals world with ease is what we strive for! Please feel free to reach out if there is anything else we can assist you with. Your Birch Gold Group family is always here for you!
The seller argued with me a little when I discussed my ideas and plans. He made me reconsider my notions about precious metal investing. He made good sense and I realized I was thinking about what I was doing like I was buying equities. Saved me money. After that the purchase went along smoothly. Great team.
By john L.
Response from Birch Gold Group· Apr 29, 2025
Hi John, We’re truly sorry the initial conversation felt argumentative, that is never how we want anyone to feel. Our intention is to always provide education and helpful support that empowers our customers to make informed decisions. We greatly appreciate your openness to continue your precious metals journey with us! It is reassuring to hear that the insights shared helped you save your hard-earned money and that the rest of the process went smoothly. We are always here for you, so please give us a call if there is anything else we can do for you!
