Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,541 reviews
Bioness Medical, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,541 approved reviews, newest moderated first
The personnel know their product.
By Jeffrey C.
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi Jeffrey – Thank you for sharing your feedback. We're so glad to hear that our team was able to provide knowledgeable information and make your experience a positive one!
I have a partial spinal cord injury and don't have use of my dorsiflex and plantar flexion motion. I purchased these to help with that as I take steps using the aid of an upright walker. Ive only used them fir a shoet time but, they are great. I use them at home in the training mode and I use them in my physical therapy sessions to take walks. My therapist and I, along with a the Bioness person that trained us to use them and the guy who adjusted the intensity of them seem to have set them up for me to walk better.
By Paula R.
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi Paula – There's nothing we love more than hearing that you are having a positive experience with your device and our team! Thank you for sharing your experiences, and we wish you continued progress in your physical therapy and mobility.
I have had my bioness unit since May 2025. I use it daily for my dropped foot. It has been amazing. All the other units I tried caused a shift in gait, causing hip, knee and foot discomfort and pain. Shame on insurance companies that make the patient have to pay for their on health instead of stepping up to provide the best care available. Best of all, no falls when wearing the unit which is lightweight and comfortable.
By Brenda P.
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi Brenda – Thank you for leaving this wonderful review! We understand your frustration with insurance coverage — it’s an issue many users face, and we continue working to expand access and reimbursement options wherever possible.That being said, we are so happy to hear that you are seeing positive improvements in your mobility and safety thanks to your device!
Device needs adjustment on settings! Cannot get response back from salesperson! Dr office reached out also, no response. Want my money back back!
By William
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi William – Thank you for sharing this feedback — I’m really sorry to hear about the trouble you’ve had getting support. That’s not the experience we want for our customers. I’ve asked one of our team members to reach out to you directly so we can help adjust your device settings and make sure everything is working properly. You’re also welcome to contact us at 855.902.5252 Monday–Friday 7am–5pm PST, and our team will be ready to assist.
From the 1st sales appointment to the follow up video calls. Everyone treated us very professionally and friendly. Great experience.
By Charles K.
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi Charles – We appreciate you taking the time to share your experience! We're so glad to hear that every step of the process, from your initial appointment to the follow-up calls, was professional, friendly, and supportive. Please don't hesitate to reach out if you need any other assistance.
It has been transformative for my daughter. Her mobility, confidence, strength and safety at school have improved so much since we started using Bioness.
By Kaitlin
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi Kaitlin – Thank you for sharing your daughter’s experiences! We're so happy to hear that the device has made such a positive impact on her confidence and independence. Wishing her continued progress on her journey!
I have never actually gotten my new device to work correctly. Tried it almost 2 weeks ago and the things shocked me so badly that my leg that I can't even lift went into clawness with spasms from the ankle up to the top of my knee it was agonizing for 48 hours every few minutes my leg would lift involuntarily. I had met with a physical therapist at Cleveland Clinic who is now moved out of state we got the thing to work back around late January early February but when I tried it at home it would work for 30 minutes and turn off. It is hard to meet with the company physical therapist because he can only meet in Solon or Westlake and both places are somewhat distant from where I live. It has been frustrating and currently I will not be able to use the device because my leg is so swollen so I hope in time maybe I can use it after paying all this money and my original one had worked great for me but it stopped working a number of years back. Anyway I have found it all quite frustrating. Admittedly I miss the old company where they could meet you more readily at various places or even come to your home.
By Deb
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi Deb – Thank you for bringing this to our attention, as we truly value all customer feedback. We apologize for any inconvenience you may have faced and want to ensure you feel supported throughout your journey with us. We have requested that your local representative reach out to provide assistance and ensure that your device is working correctly. You are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST, with any questions or to schedule additional support sessions.
I had a very good experience with Harrison from Bioness. He was very knowledgeable and thorough and he went out of his way to not only make sure that my hand device was able to be used but also made sure that my doctor had sent the prescription for my leg unit as well and then helped me get set up for that unit as well! I absolutely love my Bioness H200 and can’t wait to get my hands working again! Thank you so much for your help.
By Angie H.
Response from Bioness Medical, Inc.· Nov 18, 2025
Hi Angie – We appreciate you leaving this kind review! We're thrilled to hear that Harrison provided such great support and that you're seeing positive results with your H200 device. Wishing you all the best as you continue your recovery journey!
