BioLiteReviews of bioliteenergy.com

I recently contacted BioLite customer service because a portable charger I had purchased 18 months ago had stopped working. I was hoping there was a way to reset or repair the unit. Upon finding out that was not possible, BioLite unexpectedly sent me a band new Charge 100 Max. I was not expecting that at all. I have been a long time customer, having bought the first rocket stove (and charger) when it was released on kickstarter. I also have a fire pit that I got when released on kickstarter, and I have purchased BioLite batteries/chargers for both of my kids. I absolutely love my stove and firepit and love that BioLite is giving back to those in need with every purchase. This kind of customer service is above and beyond what is necessary, and will ensure that BioLite is the first place I look for my outdoor lighting/cooking or charging needs.

Great customer service .

I’m truly satisfied with both the quality of BioLite’s products and the level of support they stand behind. As a photographer, reliable power is critical to my work. Many of my photography accessories run on rechargeable batteries, and during long days in the field, having a compact power hub where everything can stay charged makes a huge difference. A failure in that situation can be catastrophic and bring work to a halt. When my Charge 100 Max unexpectedly stopped working, I was understandably concerned. However, the customer support experience quickly reinforced why this brand is worth the investment. The support representative was extremely responsive, clear, and professional from the very first message. They provided easy‑to‑understand troubleshooting steps and followed up consistently throughout the entire process, staying engaged until we reached a resolution. I was especially appreciative of the fast and appropriate response given how essential this product is to my daily workflow. You truly pay for quality with BioLite — not only in the product itself, but in the support behind it. Fast turnaround, excellent communication, and a company that genuinely stands behind what they sell. I highly recommend BioLite and will continue to confidently support their products.

ⁿMy 620 has been used for several years but shortly after I began to use it the main panel failed to charge, after contacting the company they sent me a whole new setup without asking me to send back the first product, no questions asked. Since then the whole lighting system has operated flawlessly. Thank you Biolite I have to say that the calendar is poorly designed. In truth I have had and used the lighting for about 8 years and it has worked very well.

They quickly worked to send a replacement when my light broke.

My first order with Biolite demonstrated just how prompt, courteous and caring they are about Customer Service! I was truly impressed! I haven’t received my power charger yet (it’s only been 48 hours) but I certainly want to acknowledge the excellent instructions given to me by Layn L. so that I could take advantage of the free Luci Candle with my order.

Best customer service ever! Layn was so quick to respond, friendly and answered all of my questions. I had a problem with a power bank and they replaced it. I love their products and use them all the time for camping and traveling. I like them so much I ordered a SolarHome kit like mine for my daughter in Germany. Great company!

Happy and blessed day to all! In December, I bought a Charge 100 Max power bank on Amazon. It arrived at my home address in my country in January. I started using it without any problems, just as recommended in the instruction manual. Everything was fine...until one day I got home and took it out of my guitar case pocket. It was supposed to be fully charged because that's how it was when I put it in to take it with me, but the power bank wasn't responding...it was inexplicably dead! I decided to write to Biolite Energy support. From the very first email, they responded very kindly and were very willing to help. After exchanging several emails with instructions for testing the device, including photographs, we concluded that it had indeed stopped working. They wonderfully sent me a replacement free of charge, which I now have and it works perfectly. I am incredibly grateful to Biolite Energy and their support department. I'm a huge fan of their amazing products and their fantastic customer service... thank you so much and many blessings!