Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
425 reviews
Binance.USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
425 approved reviews, newest moderated first
The representative was quick and supportive of my needs and was very helpful
By Peter B.
Response from Binance.US· Jul 17, 2026
Hi Peter, Thank you for the great review! We’re glad to hear our representative was quick, supportive, and able to help with your needs. We appreciate you taking the time to share your experience. Regards, Binance.US
Took time to answer all my questions clearly. Asked clarifying questions.
By Mary R.
Response from Binance.US· Jul 14, 2026
Hi Mary, Thank you for the great review! We’re glad to hear our team took the time to answer your questions clearly and asked thoughtful clarifying questions to better assist you. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
I am trying to be familiar in withdrawing btc and with the assistance using chat, I was able to make the first transfer transaction with success.
By Arlene
Response from Binance.US· Jul 13, 2026
Hi Arlene, Thank you for the great review! We’re glad to hear our chat support team was able to help you successfully complete your first BTC transfer. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
Hello, I contacted Binance.US support yesterday regarding the transfer of my remaining cryptocurrency before my account is closed. I received a follow-up email today, and I am still waiting for assistance to complete the transfer. I would appreciate guidance on the next steps.
By Moses C.
Response from Binance.US· Jul 13, 2026
Hi Moses, Thank you for sharing your feedback. We understand the importance of transferring your remaining cryptocurrency before your account closure is completed. Our team is already working with you via email, and we appreciate your patience while they review your case. Please continue corresponding through your existing support ticket so the appropriate team can provide the next steps and assist with completing your transfer. Regards, Binance.US
Kaye, was very helpful and patient answering all my concerns. Kaye you’re doing a great job! And continue doing a great job! you are really an asset to Binance thank you very much!
By Elmer O.
Response from Binance.US· Jul 10, 2026
Hi Elmer, Thank you for the great review! We’re glad to hear Kaye was helpful and patient while answering your concerns. We appreciate you taking the time to recognize Kaye’s support and share your experience. Regards, Binance.US
Kaye did phenomenal job helping with my issue and then sharing some Industry beat practices on completely tangent issue. This type of service is the reason Binance.US has been my crypto exchange for 7+ years and will be my only exchange!!!
By Raf L.
Response from Binance.US· Jul 9, 2026
Hi Raf, Thank you for the great review! We’re glad to hear Kaye provided phenomenal support and was able to help with your issue while also sharing helpful industry best practices. We appreciate your loyalty over the years and are grateful to be your crypto exchange of choice. Regards, Binance.US
I had great experience with BinanceUS. Customer Sevice resolved my login issues with patience snd diligence. Thank you.
By Ibrahim
Response from Binance.US· Jul 9, 2026
Hi Ibrahim, Thank you for the great review! We’re glad to hear you had a positive experience and that our support team was able to help resolve your login issue with patience and diligence. We appreciate you taking the time to share your feedback. Regards, Binance.US
Helpful, knowledgeable and calm customer service agents👍
By Fran Mannella J.
Response from Binance.US· Jul 8, 2026
Hi Fran, Thank you for the great review! We’re glad to hear our customer service team was helpful, knowledgeable, and calm while assisting you. We appreciate you taking the time to share your experience. Regards, Binance.US
