Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
425 reviews
Binance.USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
425 approved reviews, newest moderated first
the timely response and knowledge, I am still in learning how to transfer funds safely
By Keith L.
Response from Binance.US· Aug 10, 2026
Hi Keith, Thank you for the great review! We’re glad to hear our team provided a timely and knowledgeable response as you continue learning how to transfer funds safely. We appreciate your support and thank you for choosing Binance.US. Regards, Binance.US
i got scammed through the platform. submitted all the evidence. law enforcement doesnt want to cooperate. SUBMITTED DOZENS OF EVIDENCE.....THEY ALLOW SCAMMERS ON THEIR PLATFORM AND DO NOTHING ABOUT IT...LOST MY MONEY...IM UTTERLY DISGUSTED
By AkachiTrades
Response from Binance.US· Aug 7, 2026
Hi AkachiTrades, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to lose funds as the result of an alleged third-party scam. We take the security of our customers and platform seriously and review reports of suspected fraud through the appropriate channels. We’ve requested more information through Trustpilot so we can better identify your case and review the circumstances you described. Regards, Binance.US
My account got locked from day one and the issue was never resolved. I have $200 on that account that needs to be returned to me ASAP. They said they were going to get back to me in two hours and takes them a whole day.
By Evelyn. F.
Response from Binance.US· Aug 5, 2026
Hi Evelyn, Thank you for sharing your feedback. We’re sorry to hear about your account access experience, and we understand how frustrating it can be when an account review delays access to your funds. Our team is actively reviewing your case through your existing support ticket. We appreciate your patience while the review is ongoing, and any further updates will be provided through that support thread. Regards, Binance.US
Friendly assistant
By Keith
Response from Binance.US· Aug 5, 2026
Hi Keith, Thank you for the great review! We’re glad to hear you had a positive experience with our friendly support team. We appreciate your support and thank you for choosing Binance.US. Regards, Binance.US
Very helpful and to the point
By ynocencio
Response from Binance.US· Aug 5, 2026
Hi ynocencio, Thank you for the great review! We’re glad to hear our support team was helpful and able to provide the information you needed in a clear and efficient way. We appreciate your support and thank you for choosing Binance.US. Regards, Binance.US
Very patient customer service
By Sandra R.
Response from Binance.US· Aug 4, 2026
Hi Sandra, Thank you for the great review! We’re glad to hear you had a positive experience and that our customer service team was patient while assisting you. We appreciate your support and thank you for choosing Binance.US. Regards, Binance.US
Zoey worked with me to educate me on how the system would work and she reassured me that my problem was being evaluated by the appropriate department and would be updated to appropriate email associated with the email for the account in question. She did a fantastic job!
By Tom A.
Response from Binance.US· Aug 3, 2026
Hi Tom, Thank you for the wonderful review! We’re glad to hear Zoey took the time to explain the process, reassure you that your case was with the appropriate team, and provide a positive support experience. We appreciate you taking the time to recognize Zoey’s efforts and share your feedback. Regards, Binance.US
My issue has nor been resolved. Too slow. Too confusing.
By Jorge P.
Response from Binance.US· Aug 3, 2026
Hi Jorge, Thank you for sharing your feedback. We’re sorry to hear your issue has not yet been resolved, and we understand how frustrating that can be. Our team is actively reviewing your case through your existing support ticket. We appreciate your patience while the investigation is ongoing, and any further updates will be provided through that support thread. Regards, Binance.US
