Bimmerdirect - EuroDirectReviews of bimmerdirect.com

I have bought a MMI device to retrofit into my car, excited to get apple carplay. Initial attempts to install the device was unsuccessful, and I have contacted the customer hotline via email. After a few emails, the team suggested to communicate via whatsapp to fix the issue, where I have given my number through email. I have not received any further correspondence since. I have emailed them again, and sent a message through their website, however with nil response. I only wish to get this device working in my car and the lack of communication is frustrating.

Ordered BASE Linux device for 340i. Overall good. Nothing more nothing less Is connection always perfect? No, be realistic. Not even the factory connection is perfect. If you want perfect than buy a new car 🤣 Is it like OEM seamless? No, but it's close enough. My factory rear camera still works, you can switch to the old menu, etc. Will it transform your car into 2025 Maybach? No 🤣 However it is a decent device that will replace the old broken or small screen with the ability to have carplay. The warranty is good and they do post custom applications and software from time to time on their site which is something I don't see the others doing. I had alibaba special before this and unfortunately it died after a few months causing me to lose my money. I truly believe you must have some type of mental handicap to think that it is device meant for anything else. My friend bought one and hated it but then again this is the same type of person who uses physical paper maps when driving and takes his car to the dealership when the washer fluid is low... Do with this information as you will 🤣🤣

Awesome MMI box. Very easy to use and it feels premium in your hand. Installed it on my 2016 330i in one hour or so. I had a few questions on how to configure it to recognize my factory rear camera but they reached out to me via Whatsapp so that was remedied. Would buy again.

My order was canceled «on my request» out of the blue after I asked about other support channels than WhatsApp. Justification was their non-delivery policy for Germany, which doesn't make sense (I ordered to Switzerland) and was not explained. To me, the cause seems to be I was classified as an «uneasy» customer after asking for something special. This leads me to the impression they just want to sell units and keep the support effort as low as possible. My recommendation is not to waste your time with them. I ordered from BimmerTech now. More expensive, but I'm happy to pay the premium for good customer support and service. Two stars, because at least refunding worked well. ------ Update on answer of BimmerDirect: ------ Dear BimmerDirect: Your response confirms my assessment. There was no attempt to be dishonest from my side. I permanently live in Switzerland for more than 14 years. My only "mistake", next to asking questions, must have been using a mail adress ending on ".de" for my PayPal account. Please note that I adjusted my rating down to one star beacuse of the personal insult in your reply. I wonder what happened to you that makes you act so aggressively towards a potential customer. ---- To all potential customers reading this: The information concerning their competitors is, as far as I know, misleading. BimmerTech's device works the same way as the one from BimmerDirect (audio via Bluetooth, no AUX needed if you use it for Android Auto or CarPlay - given a BT enabled headunit in your car). With their latest LCI version (upgraded Dual Core processor, 4GB RAM, BT 5 chipset), it should be superior performance-wise and also more future-proof (compared to the ARM STM32 mentioned on the BimmerDirect Website). If Bluetooth audio is not enough "high fidelity" for you, take a look at the MMIs from Mr12Volt. They send sound through the MOST (fibre optic) interface. It's not yet available for NBT EVO headunits or newer, but I was informed there will be something coming very soon. And they also replied swiftly without any hassle or insults, which is a great plus from my point of view 😎 Disclaimer: I am not affiliated with BimmerTech or any other vendor of retrofit MMIs, despite being a happy BimmerTech customer now.

Pretty good kit. Even though they're Taiwanese, their English is definitely better than average. It does take a few weeks to arrive but that's a given and they notify you of that before carrying out the order. Product wise it's solid. Unless you're totally tech illiterate you'll get along fine. Really can't imagine someone liking the old BMW system better than these unless they have stockhold syndrome or are in their 70s. Had to use the WhatsApp line once but I got a response a few hours later so no prob there.

Zero customer service, have ignored my emails for weeks. Just check the support page, none of the links work. They have no intention of helping once they've got your money. These cheap Chinese units use the same dodgy software, to link to your phone, as something half the price. Don't do it.

Ordered a Screen for a BMW F31, Turned up eventually with no tracking info provided. Had it installed professional by an independent car electrician. It stopped working after 2 hours. I tried to contact the company through the message service, which apparently they don't use. Why don't they remove it from the website if they don't use it? Made a claim through PayPal with a provided tracking service, lost the claim, because he got the tracking sent to a different address, scammer. All I wanted was help, and none of this would have been necessary. So no product and no money. The owner is an aggressive, very rude man, Let's see if he throws a torrent of abuse at this review. Either way, he won't refund the money. Be warned.

Bimmer/EuroDirect is a company with great products and customer service. I've been using their CarPlay product for over a year now with no issues. Both Ian and Xiang have responded quickly and resolved anything I reached out for.