BilthardReviews of bilthardusa.com

I had problems with the machine and tried to discuss via phone. Left my phone number on recorded message several times and only received emails. The communication is missing from your company and I have lost interest in having a machine without communication from the company.

Have not seen the product, tracking shows UPS never recieved it, starting to believe it is a SCAM...

What a total rip off. Sent me a heater that only worked for 2 hours. Won't do anything about it. They are a rip off.it was a Christmas present from my wife. If I could give a minus five Stars I would

This is awful. The product did not mention a minimum size log requirement. As soon as I got it and discovered it couldn't do what I needed I asked about returning. When they finally replied they offered 40% off, I said no I can't use it. Then they offered 50% off again I said no. I've now recieved no reply. I again wrote them. I cant pick it up and now after sitting in tge drive for over a week it has rained. This would not have happened had they just gave me information to return it!!

Damaged upon arrival. Replacement part sent. Still damaged. Followed all instructions over and over. Ran for 10mins then nothing. Followed all instructions. Cheaply built. Little to no service. Buy elsewhere.

I received a different fan than what was ordered. A Return label was provided and I sent it back a couple days later once UPS picked it up. They did not want to send out my original order until return was received. At this point I am canceling the order and they still seem hesitant to do that.

We expected the order in 2-3 days like advertised and its been over a week and we still haven't seen what we ordered. We would of just ordered somewhere else if we would of known it was going to take this long. Would of definitely received it sooner.