Superior customer service
I dealt with billiardsking about a year ago and was very impressed with your customer service, apart from your prices and selection. No question that I would have ordered a new cuetec gentek cue from you first.
By Jerry V.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
133 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Authorized dealer for Cuetec, Viking, Meucci, McDermott, OB, Pechauer, and other billiards brands.
Billiards King (billiardsking.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
133 approved reviews, newest moderated first
I dealt with billiardsking about a year ago and was very impressed with your customer service, apart from your prices and selection. No question that I would have ordered a new cuetec gentek cue from you first.
By Jerry V.
I was able to find what I needed but it was supposed to arrive two days ago and I still don’t have it. The delay is probably the fault of the delivery provider, but it was a bit misleading to be told a specific date
By Kate D.
Response from Billiards King· Jan 9, 2022
Hi Kate, I'm sorry for the delay in delivery of your order. As you know, it was shipped the next business day. According to UPS tracking details, there is a delay in delivery due to severe weather conditions. The delivery date provided is an estimate, as sometimes issues arise in transit that neither us nor the carrier have control over. Looking at the weather for your area shows there has been record snowfall, flooding, and nearly 40 avalanches. These conditions may not be precisely in your area, but please do understand that packages get routed through multiple distribution centers along the way, and they may have been impacted. Unfortunately we have no control of the weather or UPS. We appreciate your patience and hope you will consider revising your review in light of this information.
Awesome cue. Arrived on time, neatly packed and in pristine condition. I would definitely order another cue from this company.
By Archie A.
I've bought a few things from these guys now and I do shop around to compare prices and honestly these guys meet and beat those prices. They may be a few dollars higher here or there but each time I've ordered I've ended up with free joint protectors, pool cue cases, t shirts, etc. Hands down best place to buy pool cue accessories.
By Alan W.
Had the product I was interested in (VA120) and the Price was also fantastic. The Free Shipping was a contributing factor in my purchase. I was also surprised how quickly and promptly the order was filled and delivered. Thank You.
By Mark S.
Had what I was looking for , great quality, they even threw in a free gator, soft case and joint protectors for my new Valhalla pool cue!!
By Albert
First time purchase and was a bit skeptical ... but going to order from them again and again! I wanted a minor change in the shaft ... no one else was agreeing to it, but they did. Excellent packaging, fast shipping and many freebies with the order. Timely communication as well. Very happy.
By Harshad
I found this place on website - I found the very cue I was looking for - it is the perfect weight and is absolutely beautiful - it also arrived before I expected it - even after I messed up the payment - and the price was dead on - thank you -
By Debbie