Excellent customer service from Larry
I don't normally spend the time to write a review but I wanted to say that I emailed bikes direct about a bike we bought and the pedal stripped the crank arm. I emailed to ask about a replacement but unfortunately it wasn't covered under warranty. Larry from bikes direct was very helpful and asked for the model number of the crank and said he would research to see if he could find a comparable replacement at a discount. Larry emailed me back and said he could not find a replacement part in their warehouse but he then researched and found one on Amazon for only $27 so that way we could order it through Amazon. I am very thankful because I was originally told when I brought the bike to a bike repair shop that it would cost about $100 to $150 to get that part to replace it. I am very impressed and appreciative for Larry to do all that research for us to find a replacement part at such a reasonable price.
By Jill