Excellent service.
Excellent service.
By customer
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
147 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.
BikeExchange (bikeexchange.com) has 147 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 107 reviews with 5 stars · Clear filters
Excellent service.
By customer
Was able to order a specific bike I could not find anywhere... even using the manufacturer's network of stores. Bike delivered super quickly in excellent condition!
By Marcy
Excellent customer service.
By Dave A.
The bike is easy to ride. My daughter loves it compared to specialized that she rode before.
By josh G.
Product was described and illustrated clearly. Once ordered, next steps clearly defined.
By Gnome
I found the bike that I like the price was right the website was easy to navigate. Everything worked great.
By andreas G.
Easy experience. Quick shipping.
By customer
Thanks for keeping me updated on my order . I received everything. 👍
By customer
Response from BikeExchange· Sep 8, 2025
Thank you for your review, and we're sorry to hear about your frustration. BikeExchange is an online marketplace that connects customers with independent bike retailers. While we don’t handle shipping directly, we do display the estimated dispatch times provided by each shop on the product page. In this case, the retailer you ordered from has an average fulfillment time of up to 15 days. That said, we understand how important timely delivery is, and we’ve reached out to the shop to request an update on your order and to see if it can be expedited. We also want to note that we hadn’t received any direct communication from you about this issue before the review. We always encourage customers to contact us first, as we're here to help and resolve any problems as quickly as possible. Thank you for your patience—we’ll be in touch as soon as we hear back from the retailer.