ANCHEERReviews of ancheer.shop

Very happy with our new battery

I’m still waiting for a response. I wanted to buy a battery cradle and an odometer for my bike because it’s not working and I just bought a battery replacement. It’s not working. Nobody responds when I call the Phone Number. They tell me to write when I write nobody writes back.

The bike is great and reliable so much fun to ride and dependable for work transportation

Whatever you do don't buy from this company. I put an order in for a battery charger for an older style Ancheer bike takes a 36v because I was having battery issues. Couldn't find a replacement battery but I got a charger for my old one hoping that's all it was. I placed order but within an hour I canceled that order and just bought a whole new bike because i could not find the 36v battery. Its like they stopped making them.They told me that they would try to intercept the order but it was already shipped. So in an hours time they packaged and shipped it so they said! BS! 🙄 I called the customer service number it went no where. I emailed them and asked for a return label to send package back they told me I had to pay to return it. ??? I checked with mail carriers and they wanted almost 20$ to ship it back. It literally weighs 1.04 lbs. 20$ is half of what the actual product cost. I emailed multiple times about the issue only to be told that's on me!! Luckily I ordered the bike through Amazon where if you run into issues you can get helpful service and return things without a fight. The charger i guess im gonna side sell it to try to recover the 52$ that was kept. Pretty messed up the order was not canceled when we know they did not ship it in an hour of the order being placed. Then the phones went no where so no human to speak to. Then after back and fourth to be told its on me to pay for return on top of they sold a bike that they dont have replacement batteries for. WTF ! Worst service and worst customer service I've ever delt with in my life! This will be the last bike I ever purchase from this company even if its through another seller. They make the bikes then discontinue major parts making the bike unusable then sell you things that you cant just simply send back because you decided to spend 500$ with them instead of 52$ with them. Rotten service rotten customer service. Im already poor and use the bike for getting to work now you keep my 52$ cause you can. Highly recommend buying from someone who has customer service.

I changed my mind upon delivery and I’ve been given a hassle to return the item back to the merchant. I’m well within my money back guarantee window 🤷🏻‍♂️

Got it fast and The bike was easy to put together was little smaller then we thought but a good bike over all but battery does go down fast if you weight 200+ and won’t take right off we do love the bike tho! Just if you 5”8 and weigh more then 225 250 get a stronger motor

It is not sturdy

Fast easy ordering, fast delivery on one bike the other took a few days extra. Nice packing to protect. Excited to ride the bikes.