Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
397 reviews
BigtoeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bigtoe is listed under Wellness & Spa.
Bigtoe (bigtoe.yoga) has 397 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
397 approved reviews, newest moderated first
Santiago was very thorough and constantly asked how I’m doing I felt very relaxed after the massage and felt great the next morning none of my normal aches and pains. I highly recommend .
By Steve L.
Response from Bigtoe· Sep 22, 2025
Thank you for the kind feedback! We're glad Santiago made you feel relaxed and that you noticed real relief the next day. We appreciate your recommendation and look forward to your next session!
My name is Shawn. I'm very athletic,active and work a lot. I was dealing with a tremendous amount of back and body aches and pains. Tiffany was punctual and very polite and professional. I will be booking another session soon as part of my pain management system. Thanks Tiffany P. It was a delightful experience.
By Shawn M.
Response from Bigtoe· Sep 22, 2025
Thank you for the thoughtful review, Shawn! We’re so glad Tiffany provided a professional and effective session that helped relieve your aches and pains. We look forward to being part of your ongoing wellness routine!
Aweful should be reported to BBB. They confirm and then cancel 40 min before massage without explanation or apology.
By Estelle
Response from Bigtoe· Sep 22, 2025
We’re very sorry for the last-minute cancellation and completely understand how frustrating that must have been. While we do our best to ensure every confirmed session goes smoothly, occasional unforeseen issues do arise. That said, we should have communicated better, and we sincerely apologize for the lack of explanation or follow-up. Your feedback is important, and we’re working to improve both reliability and communication moving forward.
Have been a customer of Big Toe for the last year. At first the experience was great. As time went on the providers given got significantly worse. There was extreme inconsistency in quality of services across each different therapist given. As a reminder they are coming to your personal home and my most recent therapist spilled her oils all over a very expensive piece of wood furniture. She did not reveal to us that she did this and upon her departure we came to find our furniture was ruined. Big Toe customer service was not helpful in finding a solution instead a small 20% credit was given from our service. Extremely disappointing since we were repeat customers and they were not willing to discuss a better solution.
By brianna L.
Response from Bigtoe· Sep 22, 2025
We sincerely apologize for the experience you described and completely understand your disappointment, especially as a long-time customer. While we strive to maintain consistent quality across all providers, we recognize that your recent experience fell short. We're particularly sorry to hear about the damage to your furniture and the way it was handled. This is not the standard we hold ourselves to, and we truly regret that our resolution did not meet your expectations. We value your loyalty and feedback, and we’ll be reviewing this internally to ensure situations like this are handled with greater care and accountability moving forward. If you’re open to further discussion, our support team would be happy to revisit the matter.
Friendly, on time and provided one of the best deep tissue massages I've had to date
By Jerry F.
Response from Bigtoe· Sep 22, 2025
Thank you for the great feedback! We're glad to hear your therapist was punctual, friendly, and delivered one of the best deep tissue massages you've had. We appreciate your review and look forward to your next session!
What made my experience great is Caroline combined a muscle relaxing, stretching, and Lymphatic drain massage in a 90 minute session. She was on time, very nice, soft and gentle. She played relaxing music too. The cream she used was great for breathing and brought warmth to my body. I feel great after first time of ever having a massage. The company Gigi's mobile massage is great and very accommodating. I look forward to the next time I am in need of their services.
By Cynthia R.
Response from Bigtoe· Sep 22, 2025
Thank you for the thoughtful review! We're so glad Caroline made your first massage such a relaxing and positive experience, and that the combination of techniques left you feeling great. We appreciate your kind words and look forward to your next session!
My husband never asks for a massage...so when he asked for one...I knew he was in pain...Isaac worked on him...my husband felt so much better after the massage...I took advantage and booked a massage as well...wow! Isaac made two new clients!!! Thank you Isaac! 😊
By Laura S.
Response from Bigtoe· Sep 22, 2025
Thank you for the wonderful review! We're so glad Isaac was able to provide the relief your husband needed—and that you enjoyed your session just as much. We truly appreciate your support and look forward to seeing you both again!
Thorough and extremely skilled. Best massage I’ve ever had.
By Camilo A.
Response from Bigtoe· Sep 22, 2025
Thank you for the kind words!
