BigTimeReviews of bigtime.net

I have been a BigTime customer since their Beta days...so long now. I have been a faithful customer, loved their offerings...but now... The product, like so many, was really good at a couple of things, but they have expanded to other areas at the cost of doing what they did well. Customer support is friendly, but HUGELY over-burdened. It's worse than Intuit. Features mysteriously disappear (syncing 'on hold' status from QB), other features show up unbidden. Today, I've been on hold in chat for over 90 minutes (I had to give up yesterday after 60 minutes) and the agent can't jump on a screen share for however much longer because she is helping another client. I'm so sad. I expect this BS from big companies. The joy of BigTime was that it was a small, responsive, friendly company that really helped me run my business. Now it is just a pain in the a$$.

The onboarding process was lengthy and had many challenges to overcome. many of the processes are not user friendly especially the clock in and out process in the field. it is very complicated for the field employees. the sync agent did not work properly most of the time. The software lacked some specific needs of ours - (specifically it doesn't show the time clocked in and time clocked out on jobs it only shows total time worked). this was something we were not able to determine until many months down the road based on the slow onboarding procedures. once determined the software would not work for our needs we decided to part ways with Bigtime and requested some concession for the almost 3,000.00 we paid up front. they said their hands were tied and would not offer any refund. basically we have your money so too bad. giving this company an opportunity so sell us their product was a very expensive time waste and I definitely would not recommend them to anyone.

BigTime is very SLOW, doesnt load pages at all sometimes and a refresh is required, which means you lose all the data you just entered. Cannot customize invoices as you should be able to, training was minimal and customer service cannot even find solutions to most issues you ask them. They do try, but end up with the answer that they will let their programmers know so maybe it can be addressed in the future. It changes client rates all on its own. Its calculations of percentages throws off invoice totals and causes clients to reject them. Reporting feature is a nightmare, you cannot customize or get the information you need without pulling a bunch of reports and then creating your own in Excel. In fact, we have had to use Excel for a lot of things that BigTime cannot do. It is great if you are just starting out and dont know there is better software out there yet, but once you find out about the better options, BigTime will look like you have been working with a crayon and paper compared to them. Just horrible!

Since i used this software i found that Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements.

BigTime software is so far good in the dashboard, and the onboarding and implementation process is incredibly thorough. The amount of information stored and the accessibility of reporting is really helpful. This application support in expense control, project management, invoice management and budget controlling for business management.

BigTime has many helpful features that help monitor and ensure staff productivity. As a business analyst it gives us flexibility with quick and easy access from any browser. This means we can use the software anytime, anywhere. This is the best project management software as well.

My experience with BigTime has been great so far. I and my team were able to work and collaborate with each other seamlessly. We drew insight from the data analyzed on our platform, and we could display it in several forms. I work with the Finance department, and our Company uses QuickBooks for accounting, so the ease of integration that BigTime has provided not only for QuickBooks but for other popular applications such as HubSpot, Zapier and Salesforce made our workflow easier. We were to track and manage tasks, and our Company's customer service department utilized the Salesforce integration and made fast improvements. when we projected an analysis of our company's budget and spend data - We were able to cut costs, discover overspends and manage our finances with a clearer view knowing how money is being used across all the departments. The pricing can be very pricey for SMB's and other small businesses out there, but in comparation to other platforms, BigTime offers more unique features, and we were able to manage the costs.

We have recently implemented BigTime after using a competing platform for the prior two years. The support provided by Ben Mascow, Kevin Arakawa, and Beth Vandernoot have been excellent implementation partners, and Leah J. has been been great from a troubleshooting & support standpoint.